 Imagen |  LiveChat |  ArcChat.com |
|---|---|---|
| Sitio web | livechat.com | |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
The fastest way to help customers | ArcChat.com was a Live chat for small business. |
| Screenshot |  |  |
| Live chat widget |  |  |
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
|
| Launch date | 2002-06-25 | 2015 |
| Características | ||
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí Unlimited |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí 10 operators per site for same price |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí All, missed or none. Also available in Dashboard |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí Can see who and where are browsing right now |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí 75+ options & 1-click palettes |
| International support | Sí 40+ languages available. | Sí 1 click translation to multi languages or custom translation |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Operators see conversations and can join/leave at any moment |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | No We've noticed it only brings more distraction for our clients. |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Simple to understand "Auto actions" When... Then... |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí Free for Android. iOS coming 2016. |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí You can see where user is navigating |
| Video chat | No | No |
| Remote screenshot | Sí With the use of a 3rd party application. | No |
| API | Sí Open API | No We've noticed it only brings more distraction. |
| Affiliate / Credit Program | Sí 20% lifetime commission off every payment made by referred customers. | Sí Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn |
| Social Networks | ||
| Sitio web | livechat.com | |
| X (Twitter) | @LiveChat | |
| Me gusta | Le gusta 64 | Le gusta 4 |