Nombre | Zendesk Chat | ArcChat.com | LiveChat | Olark | Zazachat | OggChat | Banckle Chat | Lime Talk | Jitbit Live Chat | Kayako SupportSuite |
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Sitio web | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
Imagen | ||||||||||
Screenshot | ||||||||||
Live chat widget | ||||||||||
Período de prueba gratuito | Sí 14 days | Sí 14 days | Sí 14 days, no credit card required. | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 Days Free Trial | Sí 14 days free trial | Sí 15 days | Sí 21 days | ||
Pricing plans |
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There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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| Plans
| Unlimited version starting from $4,2 / month. | $24 / agent / month | |
Launch date | 2015 | 2002-06-25 | 2009-08-01 | 2009-09-01 | 2010-08-01 | 2012-01-01 | 2001 | |||
Características | ||||||||||
Web-based Application | Sí | Sí Simplified UI for small business | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí Setup and Visitor Monitoring | Sí | Sí | Sí | No |
IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí Agents use gTalk/Jabber | Sí | Sí | |||||
Desktop Applications | - Through IM clients | Sí Desktop apps for Windows and Mac OS X. | Sí through IM clients | Sí Through IM Clients | Sí Through IM clients | Sí through IM clients | Sí | |||
Native mobile application | No | Sí Free for Android. iOS coming 2016. | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | Sí Any gTalk/Jabber client | Sí Android,IOS native application | - | No | ||
Works for customers on mobile devices? | Sí Works on some mobile devices. HTML5 dashboard | Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí | Sí | Sí | |||
Chat statistics | Sí | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds | Sí | Sí interactive graphs, customizable reports available | Sí | Sí | No | |
Multi-site | Sí | Sí Unlimited | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí | Sí Unlimited in all plans | Sí no extra payment | Sí | Sí | |
Multiple operators | Sí | Sí 10 operators per site for same price | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí | Sí | Sí | Sí | Sí |
Conversation transcripts | Sí | Sí All, missed or none. Also available in Dashboard | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí Saved on server, so can be accessed from any place at any time | Sí | Sí | Sí | |
Offline messages | Sí | Sí | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí | Sí | Sí | ||
Cobrowsing | No | Sí You can see where user is navigating | Sí With the use of a 3rd party application. | Sí push webpages | No | - On plan | No | |||
Visual customization | Sí | Sí 75+ options & 1-click palettes | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Full CSS, White Label, Custom Buttons, Custom Logos | Sí interface to customize the chat window as you want | Sí | Sí | ||
Visitor details | Sí | Sí | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí | Sí | Sí Support customized visitor information | Sí | - | Sí |
Predefined responses | Sí | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Using 3rd Party Macros | Sí | Sí Default responses as well as canned messages | Sí | Sí | Sí | ||
International support | Sí | Sí 1 click translation to multi languages or custom translation | Sí 40+ languages available. | Sí | Sí | Sí | Sí | Sí | ||
Clickpath Tracker | No | Sí | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí | Sí | |||
Transfer to another operator | Sí | Sí Operators see conversations and can join/leave at any moment | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí | Sí Chat history is transferred along with the visitor. | Sí | Sí | ||
Custom extensions | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | No We've noticed it only brings more distraction for our clients. | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí | Sí API, Many integrations (Zendesk, Salesforce, etc) | No | |||
Proactive chat triggers | Sí | Sí Simple to understand "Auto actions" When... Then... | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable rule-based triggers | Sí | Sí Rule-based triggers | Sí | Sí | ||
Visitor Monitoring | Sí | Sí Can see who and where are browsing right now | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively | Sí | Sí | Sí Fully customizable rule-based triggers. | Sí | |
Video chat | No | No | No | No | No | No | No | No | No | No |
Remote screenshot | No | No | Sí With the use of a 3rd party application. | No | No | No | No | No | Sí | |
API | Sí | No We've noticed it only brings more distraction. | Sí Open API | Sí http://www.olark.com/docs | Sí | Sí | Sí | Sí | ||
Social Networks | ||||||||||
Me gusta | Le gusta 45 | Le gusta 4 | Le gusta 51 | Le gusta 13 | Le gusta 1 | Le gusta 1 | Le gusta 6 | Le gusta 1 | Le gusta 0 | Le gusta 1 |
Sitio web | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
@zendesk | @LiveChat | @olark | @oggchat | @banckle | @kayako | |||||
facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |