Livechat alternatives comparison 2016 UPDATED | Comparison tables

Nombre	Zendesk Chat	ArcChat.com	LiveChat	Olark	Zazachat	OggChat	Banckle Chat	Lime Talk	Jitbit Live Chat	Kayako SupportSuite
Sitio web	zendesk.com/...		livechatinc.com/...	olark.com	zazachat.com	oggchat.com	banckle.com/...	limetalk.com	jitbit.com/...	kayako.com
Imagen
Screenshot
Live chat widget
Período de prueba gratuito	Sí 14 days	Sí 14 days	Sí 14 days, no credit card required.	Sí Free plan, & all paid plans have 14 days free trial		Sí 14 Days Free Trial	Sí 14 days free trial	Sí 15 days	Sí 21 days
Pricing plans	*Basic Plan* $11.20 per agent/mo (unlimited chats) *Advanced Plan* $20 per agent/mo (unlimited chats + reports, analytics...) *Premium* $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)	*One plan* 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month) *Loyal client discounts*	*Starter Plan: $20 / month / account Team Plan: $41 / month / account Business Plan: $59 / month / account Enterprise Plan* There's no limit of active chats going at any one time.	$29/month per seat Save 35% with a 2 year commitment.	Monthly Plan 1-4 Operators : $24.99/opr/mo Monthly Plan 5+ Operators: $19.99/opr/mo Yearly Plan 1-4 Operators: $19.99/opr/mo Yearly Plan 5+ Operators: $14.99/opr/mo	Lite $12/month 1 Operator Lite $29/month 3 Operators Lite $59/month 6 Operators Lite $119/month 12 Operators	Plans *Free Plan* (1 operator with 25 conversations/month) Lite Plan: $9/month (1 operator, unlimited conversations), Pro Plan: $29/month (4 operators, unlimited conversations), Business Plan: $69/month (8 operators, white label edition, unlimited conversations) Premium Plan: $129/month (15 operators, white label edition, unlimited conversations) Terms Monthly *Annual - 10% off* *2-Years - 30% off*	Unlimited version starting from $4,2 / month.		$24 / agent / month
Launch date		2015	2002-06-25	2009-08-01		2009-09-01	2010-08-01	2012-01-01		2001
Características
Web-based Application	Sí	Sí Simplified UI for small business	Sí Compatible with all up-to-date browsers.	Sí	Sí	Sí Setup and Visitor Monitoring	Sí	Sí	Sí	No
IM (Google Talk, Jabber...) integration	-		No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)			Sí Agents use gTalk/Jabber	Sí	Sí
Desktop Applications	- Through IM clients		Sí Desktop apps for Windows and Mac OS X.	Sí through IM clients		Sí Through IM Clients	Sí Through IM clients	Sí through IM clients		Sí
Native mobile application	No	Sí Free for Android. iOS coming 2016.	Sí Mobile applications for iPad, iPhone, and Android devices.	No No native app, but any Jabber/XMPP app will work		Sí Any gTalk/Jabber client	Sí Android,IOS native application	-		No
Works for customers on mobile devices?	Sí Works on some mobile devices. HTML5 dashboard	Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash	Sí Optimized for mobile devices does not require Flash to work.	Sí		Sí	Sí	Sí
Chat statistics	Sí		Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).	Sí	Sí Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds	Sí	Sí interactive graphs, customizable reports available	Sí	Sí	No
Multi-site	Sí	Sí Unlimited	Sí There's no limit. One account can be used to manage multiple websites.	Sí		Sí	Sí Unlimited in all plans	Sí no extra payment	Sí	Sí
Multiple operators	Sí	Sí 10 operators per site for same price	Sí Every user can have their own account. Different agent roles available.	Sí	Sí	Sí	Sí	Sí	Sí	Sí
Conversation transcripts	Sí	Sí All, missed or none. Also available in Dashboard	Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts.	Sí		Sí	Sí Saved on server, so can be accessed from any place at any time	Sí	Sí	Sí
Offline messages	Sí	Sí	Sí Offline messages are saved as tickets, forwarded to a help desk or email address.	Sí Messages sent to an email address(es) or into a CRM.		Sí	Sí	Sí		Sí
Cobrowsing	No	Sí You can see where user is navigating	Sí With the use of a 3rd party application.	Sí push webpages		No	- On plan			No
Visual customization	Sí	Sí 75+ options & 1-click palettes	Sí Several chat window themes to choose from. CSS customization, branding and white label version are available.	Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee		Sí Full CSS, White Label, Custom Buttons, Custom Logos	Sí interface to customize the chat window as you want	Sí		Sí
Visitor details	Sí	Sí	Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.	Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users	Sí	Sí	Sí Support customized visitor information	Sí	-	Sí
Predefined responses	Sí		Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up.	Sí Using 3rd Party Macros	Sí	Sí Default responses as well as canned messages	Sí	Sí		Sí
International support	Sí	Sí 1 click translation to multi languages or custom translation	Sí 40+ languages available.	Sí		Sí	Sí	Sí		Sí
Clickpath Tracker	No	Sí	Sí The user's browsing path is displayed in real-time to provide details on visited pages.	Sí		Sí	Sí			Sí
Transfer to another operator	Sí	Sí Operators see conversations and can join/leave at any moment	Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.	Sí type !transfer command to transfer to all available operators, transcript link shows to new operator		Sí	Sí Chat history is transferred along with the visitor.	Sí		Sí
Custom extensions	Sí Javascript API, Many integrations (Zendesk, Salesforce, etc)	No We've noticed it only brings more distraction for our clients.	Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.	Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs		Sí	Sí API, Many integrations (Zendesk, Salesforce, etc)			No
Proactive chat triggers	Sí	Sí Simple to understand "Auto actions" When... Then...	Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.	Sí Fully customizable rule-based triggers		Sí	Sí Rule-based triggers	Sí		Sí
Visitor Monitoring	Sí	Sí Can see who and where are browsing right now	Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.	Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.	Sí Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively	Sí	Sí	Sí Fully customizable rule-based triggers.		Sí
Video chat	No	No	No	No	No	No	No	No	No	No
Remote screenshot	No	No	Sí With the use of a 3rd party application.	No	No	No	No	No		Sí
API	Sí	No We've noticed it only brings more distraction.	Sí Open API	Sí http://www.olark.com/docs		Sí	Sí	Sí		Sí
Social Networks
Me gusta	Le gusta 45	Le gusta 4	Le gusta 51	Le gusta 13	Le gusta 1	Le gusta 1	Le gusta 6	Le gusta 1	Le gusta 0	Le gusta 1
Sitio web	zendesk.com/...		livechatinc.com/...	olark.com	zazachat.com	oggchat.com	banckle.com/...	limetalk.com	jitbit.com/...	kayako.com
Twitter	@zendesk		@LiveChat	@olark		@oggchat	@banckle			@kayako
Facebook	facebook.com/...		facebook.com/...	facebook.com/...			facebook.com/...			facebook.com/...

User reviews and comments

EtuESPE on 2016-03-09 09:05:05
rated LiveChat: Difficulté d'installation 3/5
EtuESPE on 2016-03-09 08:48:23
rated LiveChat: Prix 3/5
gerbora on 2016-02-15 17:03:15
suggested on Jitbit Live Chat to set Pricing plans to $9.85 / month for 1 agent
Szymon Ozimek on 2015-05-14 16:12:02
rated Kayako SupportSuite: Marca global 1/5
Radek on 2014-08-01 11:47:52
commented on Lime Talk
Great app! Nice design, easy and simple to use !