Livechat alternatives comparison 2016 UPDATED
Likes 6
Compare Zopim vs ArcChat.com vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
Compare Zopim vs ArcChat.com vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
Name | Zendesk Chat | ArcChat.com | LiveChat | Olark | Zazachat | OggChat | Banckle Chat | Lime Talk | Jitbit Live Chat | Kayako SupportSuite |
|---|---|---|---|---|---|---|---|---|---|---|
| Website | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
| Image |  |  |  |  |  |  |  |  | ||
| Screenshot |  |  |  |  | ||||||
| Live chat widget |  |  |  |  | ||||||
| Free trial period | Yes 14 days | Yes 14 days | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 Days Free Trial | Yes 14 days free trial | Yes 15 days | Yes 21 days | ||
| Pricing plans |
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There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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| Plans
| Unlimited version starting from $4,2 / month. | $24 / agent / month | |
| Launch date | 2015 | Jun. 25th 2002 | Aug. 1st 2009 | Sep. 1st 2009 | Aug. 1st 2010 | Jan. 1st 2012 | 2001 | |||
| Features | ||||||||||
| Web-based Application | Yes | Yes Simplified UI for small business | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes Setup and Visitor Monitoring | Yes | Yes | Yes | No |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes Agents use gTalk/Jabber | Yes | Yes | |||||
| Desktop Applications | - Through IM clients | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Through IM Clients | Yes Through IM clients | Yes through IM clients | Yes | |||
| Native mobile application | No | Yes Free for Android. iOS coming 2016. | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | Yes Any gTalk/Jabber client | Yes Android,IOS native application | - | No | ||
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes | Yes | |||
| Chat statistics | Yes | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds | Yes | Yes interactive graphs, customizable reports available | Yes | Yes | No | |
| Multi-site | Yes | Yes Unlimited | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes | Yes Unlimited in all plans | Yes no extra payment | Yes | Yes | |
| Multiple operators | Yes | Yes 10 operators per site for same price | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Conversation transcripts | Yes | Yes All, missed or none. Also available in Dashboard | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Saved on server, so can be accessed from any place at any time | Yes | Yes | Yes | |
| Offline messages | Yes | Yes | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes | ||
| Cobrowsing | No | Yes You can see where user is navigating | Yes With the use of a 3rd party application. | Yes push webpages | No | - On plan | No | |||
| Visual customization | Yes | Yes 75+ options & 1-click palettes | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Full CSS, White Label, Custom Buttons, Custom Logos | Yes interface to customize the chat window as you want | Yes | Yes | ||
| Visitor details | Yes | Yes | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes | Yes | Yes Support customized visitor information | Yes | - | Yes |
| Predefined responses | Yes | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes | Yes Default responses as well as canned messages | Yes | Yes | Yes | ||
| International support | Yes | Yes 1 click translation to multi languages or custom translation | Yes 40+ languages available. | Yes | Yes | Yes | Yes | Yes | ||
| Clickpath Tracker | No | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes | Yes | |||
| Transfer to another operator | Yes | Yes Operators see conversations and can join/leave at any moment | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes Chat history is transferred along with the visitor. | Yes | Yes | ||
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | No We've noticed it only brings more distraction for our clients. | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes | Yes API, Many integrations (Zendesk, Salesforce, etc) | No | |||
| Proactive chat triggers | Yes | Yes Simple to understand "Auto actions" When... Then... | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes | Yes Rule-based triggers | Yes | Yes | ||
| Visitor Monitoring | Yes | Yes Can see who and where are browsing right now | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively | Yes | Yes | Yes Fully customizable rule-based triggers. | Yes | |
| Video chat | No | No | No | No | No | No | No | No | No | No |
| Remote screenshot | No | No | Yes With the use of a 3rd party application. | No | No | No | No | No | Yes | |
| API | Yes | No We've noticed it only brings more distraction. | Yes Open API | Yes http://www.olark.com/docs | Yes | Yes | Yes | Yes | ||
| Social Networks | ||||||||||
| Like | Likes 45 | Likes 4 | Likes 51 | Likes 13 | Likes 1 | Likes 1 | Likes 6 | Likes 1 | Likes 0 | Likes 1 |
| Website | zendesk.com/... | livechatinc.com/... | olark.com | zazachat.com | oggchat.com | banckle.com/... | limetalk.com | jitbit.com/... | kayako.com | |
| @zendesk | @LiveChat | @olark | @oggchat | @banckle | @kayako | |||||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
6 more
User reviews and comments
Great app! Nice design, easy and simple to use !