Livechat alternatives comparison 2016 UPDATED

Business > Enterprises > Livechat
2020-03-02 20:50:40
Compare Zopim vs vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
ZopimArcChat.comLiveChatOlarkZazachatOggChatBanckle ChatLime TalkJitbit Live ChatKayako SupportSuite
Live chat widget
Free trial periodYes 14 daysYes 14 daysYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 14 Days Free TrialYes 14 days free trialYes 15 daysYes 21 days
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Monthly Plan 1-4 Operators : $24.99/opr/mo
  • Monthly Plan 5+ Operators: $19.99/opr/mo
  • Yearly Plan 1-4 Operators: $19.99/opr/mo
  • Yearly Plan 5+ Operators: $14.99/opr/mo
  • Lite $12/month 1 Operator
  • Lite $29/month 3 Operators
  • Lite $59/month 6 Operators
  • Lite $119/month 12 Operators
  • Free Plan (1 operator with 25 conversations/month)
  • Lite Plan: $9/month (1 operator, unlimited conversations),
  • Pro Plan: $29/month (4 operators, unlimited conversations),
  • Business Plan: $69/month (8 operators, white label edition, unlimited conversations)
  • Premium Plan: $129/month (15 operators, white label edition, unlimited conversations)
  • Monthly
  • Annual - 10% off
  • 2-Years - 30% off
Unlimited version starting from $4,2 / month.$24 / agent / month
Launch date20152002-06-252009-08-012009-09-012010-08-012012-01-012001
Web-based ApplicationYesYes Simplified UI for small businessYes Compatible with all up-to-date browsers.YesYesYes Setup and Visitor MonitoringYesYesYesNo
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Agents use gTalk/JabberYesYes
Desktop Applications- Through IM clientsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through IM ClientsYes Through IM clientsYes through IM clientsYes
Native mobile applicationNoYes Free for Android. iOS coming 2016.Yes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workYes Any gTalk/Jabber clientYes Android,IOS native application-No
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes Optimized for mobile devices does not require Flash to work.YesYesYesYes
Chat statisticsYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 secondsYesYes interactive graphs, customizable reports availableYesYesNo
Multi-siteYesYes UnlimitedYes There's no limit. One account can be used to manage multiple websites.YesYesYes Unlimited in all plansYes no extra paymentYesYes
Multiple operatorsYesYes 10 operators per site for same priceYes Every user can have their own account. Different agent roles available.YesYesYesYesYesYesYes
Conversation transcriptsYesYes All, missed or none. Also available in DashboardYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Saved on server, so can be accessed from any place at any timeYesYesYes
Offline messagesYesYesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYes
CobrowsingNoYes You can see where user is navigatingYes With the use of a 3rd party application.Yes push webpagesNo- On planNo
Visual customizationYesYes 75+ options & 1-click palettesYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Full CSS, White Label, Custom Buttons, Custom LogosYes interface to customize the chat window as you wantYesYes
Visitor detailsYesYesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYesYes Support customized visitor informationYes-Yes
Predefined responsesYesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes Default responses as well as canned messagesYesYesYes
International supportYesYes 1 click translation to multi languages or custom translationYes 40+ languages available.YesYesYesYesYes
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYesYes
Transfer to another operatorYesYes Operators see conversations and can join/leave at any momentYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Chat history is transferred along with the visitor.YesYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)No We've noticed it only brings more distraction for our clients.Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) API, Many integrations (Zendesk, Salesforce, etc)No
Proactive chat triggersYesYes Simple to understand "Auto actions" When... Then...Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Rule-based triggersYesYes
Visitor MonitoringYesYes Can see who and where are browsing right nowYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactivelyYesYesYes Fully customizable rule-based triggers.Yes
Video chatNoNoNo Not available.NoNoNoNoNoNoNo
Remote screenshotNoNoYes With the use of a 3rd party application.NoNoNoNoNoYes
APIYesNo We've noticed it only brings more distraction.Yes Open API available.Yes
Social Networks
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  • 2016-02-15 16:46:19
    2020-03-02 20:50:40
  • Livechat
  • Compare Zopim vs vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
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