Livechat alternatives comparison 2016 UPDATED

Features
	Zopim	ArcChat.com	LiveChat	Olark	Zazachat	OggChat	Banckle Chat	Lime Talk	Jitbit Live Chat	Kayako SupportSuite

Website	http://www.zopim.com/	http://arcchat.com/	https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing	http://www.olark.com/	https://www.zazachat.com/	http://oggchat.com	http://banckle.com/apps/chat/overview.html	http://www.limetalk.com	https://www.jitbit.com/livechat/	http://www.kayako.com/
Image
Screenshot
Live chat widget
Free trial period	Yes 14 days	Yes 14 days	Yes 14 days, no credit card required.	Yes Free plan, & all paid plans have 14 days free trial		Yes 14 Days Free Trial	Yes 14 days free trial	Yes 15 days	Yes 21 days
Pricing plans	*Basic Plan* $11.20 per agent/mo (unlimited chats) *Advanced Plan* $20 per agent/mo (unlimited chats + reports, analytics...) *Premium* $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)	*One plan* 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month) *Loyal client discounts* http://arcchat.com/price	*Starter Plan: $16 / month / account Team Plan: $33 / month / account Business Plan: $50 / month / account Enterprise Plan*: $149 / month / account There's no limit of active chats going at any one time. Full pricing details available at: https://www.livechatinc.com/pricing/	Bronze Plan: $15 /month (1 operator...), Gold Plan: $44 /month (4 operators, SSL security...), Platinum Plan: $116 /month (8 operators, white label, SSL security...) Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)	Monthly Plan 1-4 Operators : $24.99/opr/mo Monthly Plan 5+ Operators: $19.99/opr/mo Yearly Plan 1-4 Operators: $19.99/opr/mo Yearly Plan 5+ Operators: $14.99/opr/mo	Lite $12/month 1 Operator Lite $29/month 3 Operators Lite $59/month 6 Operators Lite $119/month 12 Operators	Plans *Free Plan* (1 operator with 25 conversations/month) Lite Plan: $9/month (1 operator, unlimited conversations), Pro Plan: $29/month (4 operators, unlimited conversations), Business Plan: $69/month (8 operators, white label edition, unlimited conversations) Premium Plan: $129/month (15 operators, white label edition, unlimited conversations) Terms Monthly *Annual - 10% off* *2-Years - 30% off*	Unlimited version starting from $4,2 / month.		$24 / agent / month
Launch date		2015	2002-06-25	2009-08-01		2009-09-01	2010-08-01	2012-01-01		2001
Web-based Application	Yes	Yes Simplified UI for small business	Yes Compatible with all up-to-date browsers.	Yes	Yes	Yes Setup and Visitor Monitoring	Yes	Yes	Yes	No
IM (Google Talk, Jabber...) integration	-		No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)			Yes Agents use gTalk/Jabber	Yes	Yes
Desktop Applications	- Through IM clients		Yes Desktop apps for Windows and Mac OS X.	Yes through IM clients		Yes Through IM Clients	Yes Through IM clients	Yes through IM clients		Yes
Native mobile application	No	Yes Free for Android. iOS coming 2016.	Yes Mobile applications for iPad, iPhone, and Android devices.	No No native app, but any Jabber/XMPP app will work		Yes Any gTalk/Jabber client	Yes Android,IOS native application	-		No
Works for customers on mobile devices?	Yes Works on some mobile devices. HTML5 dashboard	Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash	Yes Optimized for mobile devices does not require Flash to work.	Yes		Yes	Yes	Yes
Chat statistics	Yes		Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).	Yes	Yes Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 seconds	Yes	Yes interactive graphs, customizable reports available	Yes	Yes	No
Multi-site	Yes	Yes Unlimited	Yes There's no limit. One account can be used to manage multiple websites.	Yes		Yes	Yes Unlimited in all plans	Yes no extra payment	Yes	Yes
Multiple operators	Yes	Yes 10 operators per site for same price	Yes Every user can have their own account. Different agent roles available.	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Conversation transcripts	Yes	Yes All, missed or none. Also available in Dashboard	Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.	Yes		Yes	Yes Saved on server, so can be accessed from any place at any time	Yes	Yes	Yes
Offline messages	Yes	Yes	Yes Offline messages are saved as tickets, forwarded to a help desk or email address.	Yes Messages sent to an email address(es) or into a CRM.		Yes	Yes	Yes		Yes
Cobrowsing	No	Yes You can see where user is navigating	Yes With the use of a 3rd party application.	Yes push webpages		No	- On plan			No
Visual customization	Yes	Yes 75+ options & 1-click palettes	Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.	Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee		Yes Full CSS, White Label, Custom Buttons, Custom Logos	Yes interface to customize the chat window as you want	Yes		Yes
Visitor details	Yes	Yes	Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.	Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users	Yes	Yes	Yes Support customized visitor information	Yes	-	Yes
Predefined responses	Yes		Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.	Yes Using 3rd Party Macros	Yes	Yes Default responses as well as canned messages	Yes	Yes		Yes
International support	Yes	Yes 1 click translation to multi languages or custom translation	Yes 40+ languages available.	Yes		Yes	Yes	Yes		Yes
Clickpath Tracker	No	Yes	Yes The user's browsing path is displayed in real-time to provide details on visited pages.	Yes		Yes	Yes			Yes
Transfer to another operator	Yes	Yes Operators see conversations and can join/leave at any moment	Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.	Yes type !transfer command to transfer to all available operators, transcript link shows to new operator		Yes	Yes Chat history is transferred along with the visitor.	Yes		Yes
Custom extensions	Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)	No We've noticed it only brings more distraction for our clients.	Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.	Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs		Yes	Yes API, Many integrations (Zendesk, Salesforce, etc)			No
Proactive chat triggers	Yes	Yes Simple to understand "Auto actions" When... Then...	Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.	Yes Fully customizable rule-based triggers		Yes	Yes Rule-based triggers	Yes		Yes
Visitor Monitoring	Yes	Yes Can see who and where are browsing right now	Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.	Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.	Yes Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactively	Yes	Yes	Yes Fully customizable rule-based triggers.		Yes
Video chat	No	No	No Not available.	No	No	No	No	No	No	No
Remote screenshot	No	No	Yes With the use of a 3rd party application.	No	No	No	No	No		Yes
API	Yes	No We've noticed it only brings more distraction.	Yes Open API available.	Yes http://www.olark.com/docs		Yes	Yes	Yes		Yes
Social Networks
Like	45 Likes	4 Likes	34 Likes	9 Likes	1 Likes	1 Likes	6 Likes	1 Likes	0 Likes	1 Likes
Website	http://www.zopim.com/	http://arcchat.com/	https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing	http://www.olark.com/	https://www.zazachat.com/	http://oggchat.com	http://banckle.com/apps/chat/overview.html	http://www.limetalk.com	https://www.jitbit.com/livechat/	http://www.kayako.com/
Twitter	http://twitter.com/zopim		http://twitter.com/LiveChat	http://www.twitter.com/olark		http://twitter.com/oggchat	https://twitter.com/banckle			http://www.twitter.com/kayako
Facebook			http://facebook.com/LiveChat	https://www.facebook.com/olarkchat			https://www.facebook.com/pages/Banckle-Chat/130069733714822?ref=hl			http://www.facebook.com/kayako

Creator 2016-02-15 16:46:19
Last contributor 2020-03-02 20:50:40
Category Livechat
Default language
Excerpt Compare Zopim vs ArcChat.com vs LiveChat vs Olark vs Zazachat vs OggChat vs Banckle Chat vs Lime Talk vs Jitbit Live Chat vs Kayako SupportSuite
Sources
Viewer Public
Editor
License / GNU FDL

SnapshotsManage backups

More comparisons

Comments

voted for Kayako SupportSuite (Like)
Posted 2018-12-19 13:43:13 by RV
voted for LiveChat (Like)
Posted 2018-10-18 11:02:49 by Michal1892
voted for LiveChat (Like)
Posted 2017-02-21 23:14:37 by Jan Pietruszka
voted for this Comparison (Like)
Posted 2016-12-05 07:50:38 by Nazmul
voted for LiveChat (Like)
Posted 2016-10-20 09:17:08 by MałGorzata Kika
voted for LiveChat (Like)
Posted 2016-10-19 22:42:03 by Pawel Halas
voted for LiveChat (Like)
Posted 2016-10-19 22:23:11 by MFiech
voted for this Comparison (Like)
Posted 2016-10-19 18:37:55 by daniel
voted for Zopim (Like)
Posted 2016-09-26 12:13:24 by Marie-Luise Berrang
voted for Olark (Like)
Posted 2016-09-26 12:12:36 by Marie-Luise Berrang
voted for Lime Talk (Like)
Posted 2016-07-29 17:33:32 by Lime Talk
voted for LiveChat (Like)
Posted 2016-06-20 15:49:15 by Agnieszka Jaśkiewicz
voted for LiveChat (Like)
Posted 2016-04-22 18:13:01 by daniel
voted for LiveChat (Like)
Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
Posted 2016-03-22 19:44:18 by Bartosz Rybitwa
rated LiveChat: Difficulté d'installation 3
Posted 2016-03-09 09:05:05 by EtuESPE
rated LiveChat: Prix 3
Posted 2016-03-09 08:48:23 by EtuESPE
voted for this Comparison (Like)
Posted 2016-02-22 17:40:21 by Nosira
voted for ArcChat.com (Like)
Posted 2016-02-22 17:39:57 by Nosira
voted for this Comparison (Like)
Posted 2016-02-22 17:16:50 by b527856
voted for ArcChat.com (Like)
Posted 2016-02-22 17:04:47 by b527856
voted for ArcChat.com (Like)
Posted 2016-02-15 18:56:03 by NewsFlow
voted for this Comparison (Like)
ArcChat.com is my favorite. I've just found it it's clean and works great for our shop!
Posted 2016-02-15 18:54:11 by NewsFlow
voted for this Comparison (Like)
Posted 2016-02-15 17:13:30 by gerbora
suggested on Jitbit Live Chat to set Pricing plans to $9.85 / month for 1 agent
Posted 2016-02-15 17:03:15 by gerbora
voted for ArcChat.com (Like)
Posted 2016-02-15 16:53:26 by gerbora
rated Kayako SupportSuite: Overall rating 1
Posted 2015-05-14 16:12:02 by Szymon Ozimek
voted for Zopim (Like)
Posted 2015-02-24 09:38:27 by La Cho
voted for LiveChat (Like)
We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service http://www.chatsmithonline.com/ we offer real time agents to watch over websites 24/7
Posted 2015-02-20 00:30:16 by mdelatorre
voted for Zopim (Like)
Easy to set up, just great
Posted 2015-02-09 14:42:55 by Mercedes Elizabeth Barbuti Packer
commented on Lime Talk
Great app! Nice design, easy and simple to use !
Posted 2014-08-01 11:47:52 by Radek
voted for LiveChat (Like)
Thanks for your Votes
Posted 2014-07-08 11:17:48 by TLB
voted for LiveChat (Like)
Posted 2013-11-02 01:06:44 by Sameer Kulkarni
voted for LiveChat (Like)
Great software! Very easy and intuitive in use.
Posted 2013-10-18 16:15:47 by s.golyski
voted for LiveChat (Like)
Posted 2013-10-17 21:01:59 by jkuczkowska
voted for LiveChat (Like)
Posted 2013-10-17 18:13:12 by Anny
voted for LiveChat (Like)
Posted 2013-10-17 17:48:52 by Michał Kasjan Jastrzębowski
voted for Zopim (Like)
Testé sur un site web Joomla et ça fonctionne bien. Nous avons utilisé la version gratuite. Nous allons migrer vers la version payante lorsque notre site web sera plus populaire, c'est sûr! Merci Zopim pour ce bon service. Steve
Posted 2013-09-25 16:24:15 by Steve Gosselin
voted for Banckle Chat (Like)
user friendly application with a sleek UI. Highly recommended !
Posted 2013-08-01 20:37:40 by imranabid
voted for Banckle Chat (Like)
Awesome live support and monitoring app
Posted 2013-08-01 15:57:11 by Shahzad Yaseen
voted for Banckle Chat (Like)
Voted for Banckle Chat
Posted 2013-08-01 15:29:08 by Muhammad Noman Ali
voted for Banckle Chat (Like)
Posted 2013-08-01 13:20:05 by Abbas
voted for Banckle Chat (Like)
Vote for
Posted 2013-08-01 09:53:11 by William
voted for Banckle Chat (Like)
Posted 2013-08-01 09:51:08 by Lex Chou
voted for Olark (Like)
Posted 2013-07-24 23:32:36 by A l'anis
voted for Zopim (Like)
nice design, reasonable prices. Using it actively on http://www.aaavitamins.com
Posted 2013-06-26 07:50:51 by AllenF
voted for Olark (Like)
I think it's time to create comparison http://www.p3chat.com vs Zopim
Posted 2013-06-13 16:43:23 by andrew.wiles
voted for Zopim (Like)
Posted 2013-06-02 21:46:30 by Wildstyle
voted for LiveChat (Like)
nice tool
Posted 2013-05-13 08:18:18 by Kernel Datarecovery
voted for Zopim (Like)
Posted 2013-05-08 00:18:13 by kkoolook
voted for Olark (Like)
This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
Posted 2013-03-21 16:43:26 by Robert Lounsberry

see older comments

More comparisons

Comments

Leave a comment

SocialCompare

Company

Community

SocialCompare