 Nombre | Zendesk Chat | Olark | LiveChat | ArcChat.com | SnapEngage | Userlike | HeyBubble | Target First | OnOp Chat |
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| Imagen |  |  |  |  |  |  |  |  |  |
| Sitio web | zendesk.com/... | olark.com | livechat.com | snapengage.com | userlike.com | heybubble.com | targetfirst.com | applicloud.com/... | |
| Descripción | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
The fastest way to help customers | ArcChat.com was a Live chat for small business. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | OnOp Chat is a live chat software with an
option to upgrade chat into video call. Thanks to its
functions, OnOp Chat helps you to keep customers on the web, assist
them, and increase sales.
OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system. |
| Período de prueba gratuito | Sí 14 days | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 days, no credit card required. | Sí 14 days | Sí 15 days | Sí 14 days - no credit card required - Free plan available | Sí 14 Days, and Freemium package | Sí 14 jours d'essai gratuit | Sí 14 days, now free programs as well |
| Pricing plans |
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Save 35% with a 2 year commitment. |
There's no limit of active chats going at any one
time. |
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Voir le détail des tarifs ici: targetfirst.com/... |
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| Launch date | 2009-08-01 | 2002-06-25 | 2015 | 2008-10-01 | 2012-03-01 | 2013-01-01 | 2011-01-27 | 2015-07-01 | |
| Características | |||||||||
| Web-based Application | Sí | Sí | Sí Compatible with all up-to-date browsers. | Sí Simplified UI for small business | Sí | Sí | Sí Full HTML5 and Javascript Web application | Sí Responsive | Sí |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí Jabber compatible | Sí All Jabber compatible IMs and a very unique Skype integration | No | ||||
| Desktop Applications | - Through IM clients | Sí through IM clients | Sí Desktop apps for Windows and Mac OS X. | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Compatible with instant messengers for Windows and Mac | Sí Using Instant Messaging systems | Sí Compatible Windows et Mac | No Browser-based | |
| Native mobile application | No | No No native app, but any Jabber/XMPP app will work | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí Free for Android. iOS coming 2016. | No No native app (any Google Talk client or Skype) | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí Any Skype or Jabber compatible mobile app | Sí IoS,Android | No Browser-based |
| Works for customers on mobile devices? | Sí Works on some mobile devices. HTML5 dashboard | Sí | Sí Optimized for mobile devices does not require Flash to work. | Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Sí | Sí Optimized for mobile devices (smartphone & tablet) | Sí Yes | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí |
| Chat statistics | Sí | Sí | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Amazing statistics and reports | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí Advanced statistics for assessment of operators' performance, history, detailed information about every session | |
| Multi-site | Sí | Sí | Sí There's no limit. One account can be used to manage multiple websites. | Sí Unlimited | Sí Unlimited in all plans | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí Unlimited | Sí | Sí |
| Multiple operators | Sí | Sí | Sí Every user can have their own account. Different agent roles available. | Sí 10 operators per site for same price | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí Yes, For PRO and ADVANCED packages only | Sí | Sí |
| Conversation transcripts | Sí | Sí | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí All, missed or none. Also available in Dashboard | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Sí | Sí For both operators and clients |
| Offline messages | Sí | Sí Messages sent to an email address(es) or into a CRM. | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí Sent to email address | Sí Formulaire en absence, prise de rdv | Sí Customizable offline form |
| Cobrowsing | No | Sí push webpages | Sí With the use of a 3rd party application. | Sí You can see where user is navigating | Sí | Sí Guide your visitor to any page of your website. | No | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | No |
| Visual customization | Sí | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí 75+ options & 1-click palettes | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí Fully customizable and text customization | Sí Several themes and text customization + multiple action buttons and your company logo | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí Fully customizable chat window, buttons, texts |
| Visitor details | Sí | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí |
| Predefined responses | Sí | Sí Using 3rd Party Macros | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí With shortcuts | Sí Easily create chat macros and sort them into groups. | Sí Shortcuts using # symbol in the chat | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí | |
| International support | Sí | Sí | Sí 40+ languages available. | Sí 1 click translation to multi languages or custom translation | Sí 26 languages | Sí Multilingual-Support | Sí | Sí Disponible dans plusieurs langues | Sí |
| Clickpath Tracker | No | Sí | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí See at what url your chat partners are and how they navigate over your site. | Sí Every pages, from referrer to current page with associated time spent | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Sí |
| Transfer to another operator | Sí | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Operators see conversations and can join/leave at any moment | Sí Transfer easily between agents, tiers and groups | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí To a specific operator, a group of operator or the first available operator | Sí Transfert du chat en temps réel entre opérateurs | Sí Grouping (departments, skills, etc.), transferring both operators and departments |
| Custom extensions | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | No We've noticed it only brings more distraction for our clients. | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí API | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí |
| Proactive chat triggers | Sí | Sí Fully customizable rule-based triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Simple to understand "Auto actions" When... Then... | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí Fully Customizable | Sí By time spent | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | Sí Fully customizable proactive chat triggers |
| Visitor Monitoring | Sí | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí Can see who and where are browsing right now | No | Sí Available while user is connected | Sí | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Sí |
| Video chat | No | No | No | No | No | Sí | No | No | Sí Video call using WebRTC |
| Remote screenshot | No | No | Sí With the use of a 3rd party application. | No | Sí | Sí | No | Sí | Sí "Snapshot" function |
| API | Sí | Sí http://www.olark.com/docs | Sí Open API | No We've noticed it only brings more distraction. | Sí | Sí Open API, Javascript API, and remote API to set up advanced chat behavior. | Sí | Sí Free API | Sí |
| Social Networks | |||||||||
| Me gusta | Le gusta 46 | Le gusta 22 | Le gusta 64 | Le gusta 4 | Le gusta 15 | Le gusta 111 | Le gusta 31 | Le gusta 7 | Le gusta 0 |
| Sitio web | zendesk.com/... | olark.com | livechat.com | snapengage.com | userlike.com | heybubble.com | targetfirst.com | applicloud.com/... | |
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