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Historique de Provide Support Live Chat

Mis à jour 12 oct. 2023 14:44:10
Date de création 12 oct. 2023 14:34:08
  • Provide Support Live Chat le 12 oct. 2023 14:39:16
    Statistiques du chat
    yes Fully functional chat statistics app is available
    Multi-site
    yes Any subscription package allows using the same chat account on unlimited number of websites.
    Opérateurs multiples
    yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.
    Transcriptions des conversations
    yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.
    Messages hors ligne
    yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
    Cobrowsing
    no
    Personnalisation de l'apparence
    yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.
    Profil des visiteurs
    yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.
    Réponses pré-enregistrées
    yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.
    Multilingue
    yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.
    Contrôle de la navigation utilisateur
    yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.
    Transfert entre opérateurs
    yes It is possible to invite additional operators to assist during chat and optionally leave the chat.
    Extensions personnalisées
    yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.
    Discussion proactive
    - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.
    Suivi des visites
    yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.
    Video chat
    no
    Capture d'écran à distance
    no
    API
    yes Open chat statistics API is available.
    Twitter
    https://twitter.com/provide_support
    Facebook
    https://www.facebook.com/providesupport
  • Provide Support Live Chat le 12 oct. 2023 14:34:08
    Nom
    Provide Support Live Chat
    Visibilité
    Unlisted
    Mode
    Item
    Image
    https://socialcompare.com/u/202310/provide-support-live-chat-logo_f1fb85f9fd9fd6916ab1063dd183b89d.png https://socialcompare.com/u/202310/provide-support-live-chat-logo-76vq8p5o.png
    Site web
    https://www.providesupport.com
    Description
    Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.
    Vidéo
    https://www.youtube.com/watch?v=tTXk9G15DWw
    Période d'essai gratuite
    yes 10 days, fully functional
    Tarifs
    • Small Business (1 operator): $13/month if billed annually or $24 if billed monthly
    • Corporate (3 operators): $25.80/month if billed annually or $53 if billed monthly
    • Enterprise (10 operators): $59.40/month if billed annually or $108 if billed monthly
    All plans include unlimited chats, websites, offline messages and include all service features.
    Date de lancement
    2003-08-01
    Application Web
    yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.
    IM (Google Talk, Jabber...) integration
    no Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols
    Applications bureau (desktop)
    yes Native apps for Windows, Mac OS and Linux
    Support Mobile
    yes for Android and iOS
    Fonctionne pour les utilisateurs sur mobile ?
    yes Responsive design allows the chat window look well in all major mobile browsers.