yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.
yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.
yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.
yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.
yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.
- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.
yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.
Provide Support has been providing live chat and real time
website monitoring solution since 2003. With more than 10000
customers all over the globe we are proud to say that our service
has become helpful for various industries and improved both their
sales and customer service quality.
