Nom | Provide Support Live Chat |
|---|---|
| Site web | providesupport.com |
| Vidéo |  |
| Période d'essai gratuite | Oui 10 days, fully functional |
| Tarifs |
|
| Date de lancement | 1 aoû. 2003 |
| Fonctionnalités | |
| Application Web | Oui Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. |
| IM (Google Talk, Jabber...) integration | Non Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols |
| Applications bureau (desktop) | Oui Native apps for Windows, Mac OS and Linux |
| Support Mobile | Oui for Android and iOS |
| Fonctionne pour les utilisateurs sur mobile ? | Oui Responsive design allows the chat window look well in all major mobile browsers. |
| Statistiques du chat | Oui Fully functional chat statistics app is available |
| Multi-site | Oui Any subscription package allows using the same chat account on unlimited number of websites. |
| Opérateurs multiples | Oui Number of available operator profiles is limited by subscription. All operators can be online concurrently. |
| Transcriptions des conversations | Oui Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. |
| Messages hors ligne | Oui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. |
| Cobrowsing | Non |
| Personnalisation de l'apparence | Oui Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. |
| Profil des visiteurs | Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. |
| Réponses pré-enregistrées | Oui Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. |
| Multilingue | Oui Chats can be conducted in any language. Chat Messenger can be translated into any language as well. |
| Contrôle de la navigation utilisateur | Oui All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. |
| Transfert entre opérateurs | Oui It is possible to invite additional operators to assist during chat and optionally leave the chat. |
| Extensions personnalisées | Oui Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. |
| Discussion proactive | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. |
| Suivi des visites | Oui The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. |
| Video chat | Non |
| Capture d'écran à distance | Non |
| API | Oui Open chat statistics API is available. |
| Réseaux sociaux | |
| Site web | providesupport.com |
| @provide_support | |
| facebook.com/... | |
| Gamme de prix |
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