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Provide Support Live Chat

Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.
Provide Support Live Chat
Période d'essai gratuiteOui 10 days, fully functional
  • Small Business (1 operator): $13/month if billed annually or $24 if billed monthly
  • Corporate (3 operators): $25.80/month if billed annually or $53 if billed monthly
  • Enterprise (10 operators): $59.40/month if billed annually or $108 if billed monthly
All plans include unlimited chats, websites, offline messages and include all service features.
Date de lancement1 aoû. 2003
Application WebOui Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.
IM (Google Talk, Jabber...) integrationNon Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols
Applications bureau (desktop)Oui Native apps for Windows, Mac OS and Linux
Support MobileOui for Android and iOS
Fonctionne pour les utilisateurs sur mobile ?Oui Responsive design allows the chat window look well in all major mobile browsers.
Statistiques du chatOui Fully functional chat statistics app is available
Multi-siteOui Any subscription package allows using the same chat account on unlimited number of websites.
Opérateurs multiplesOui Number of available operator profiles is limited by subscription. All operators can be online concurrently.
Transcriptions des conversationsOui Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.
Messages hors ligneOui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
Personnalisation de l'apparenceOui Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.
Profil des visiteursOui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.
Réponses pré-enregistréesOui Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.
MultilingueOui Chats can be conducted in any language. Chat Messenger can be translated into any language as well.
Contrôle de la navigation utilisateurOui All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.
Transfert entre opérateursOui It is possible to invite additional operators to assist during chat and optionally leave the chat.
Extensions personnaliséesOui Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.
Discussion proactive- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.
Suivi des visitesOui The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.
Video chatNon
Capture d'écran à distanceNon
APIOui Open chat statistics API is available.
Réseaux sociaux
Gamme de prix
Non listé
Provide Support Live Chat Officiel
12 oct. 2023 14:44:10
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