Name | Provide Support Live Chat |
|---|---|
| Website | providesupport.com |
| Video |  |
| Free trial period | Yes 10 days, fully functional |
| Pricing plans |
|
| Launch date | Aug. 1st 2003 |
| Features | |
| Web-based Application | Yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. |
| IM (Google Talk, Jabber...) integration | No Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols |
| Desktop Applications | Yes Native apps for Windows, Mac OS and Linux |
| Native mobile application | Yes for Android and iOS |
| Works for customers on mobile devices? | Yes Responsive design allows the chat window look well in all major mobile browsers. |
| Chat statistics | Yes Fully functional chat statistics app is available |
| Multi-site | Yes Any subscription package allows using the same chat account on unlimited number of websites. |
| Multiple operators | Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently. |
| Conversation transcripts | Yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. |
| Offline messages | Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. |
| Cobrowsing | No |
| Visual customization | Yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. |
| Visitor details | Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. |
| Predefined responses | Yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. |
| International support | Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well. |
| Clickpath Tracker | Yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. |
| Transfer to another operator | Yes It is possible to invite additional operators to assist during chat and optionally leave the chat. |
| Custom extensions | Yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. |
| Proactive chat triggers | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. |
| Visitor Monitoring | Yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. |
| Video chat | No |
| Remote screenshot | No |
| API | Yes Open chat statistics API is available. |
| Social Networks | |
| Website | providesupport.com |
| @provide_support | |
| facebook.com/... | |
| Trial and Prices |
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