Compare Sizes
Register
Français Español

Provide Support Live Chat

0
Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.
Name
Provide Support Live Chat
Websiteprovidesupport.com
Video
Free trial periodYes 10 days, fully functional
Pricing plans
  • Small Business (1 operator): $13/month if billed annually or $24 if billed monthly
  • Corporate (3 operators): $25.80/month if billed annually or $53 if billed monthly
  • Enterprise (10 operators): $59.40/month if billed annually or $108 if billed monthly
All plans include unlimited chats, websites, offline messages and include all service features.
Launch dateAug. 1st 2003
Features
Web-based ApplicationYes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.
IM (Google Talk, Jabber...) integrationNo Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols
Desktop ApplicationsYes Native apps for Windows, Mac OS and Linux
Native mobile applicationYes for Android and iOS
Works for customers on mobile devices?Yes Responsive design allows the chat window look well in all major mobile browsers.
Chat statisticsYes Fully functional chat statistics app is available
Multi-siteYes Any subscription package allows using the same chat account on unlimited number of websites.
Multiple operatorsYes Number of available operator profiles is limited by subscription. All operators can be online concurrently.
Conversation transcriptsYes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.
Offline messagesYes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
CobrowsingNo
Visual customizationYes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.
Visitor detailsYes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.
Predefined responsesYes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.
International supportYes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.
Clickpath TrackerYes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.
Transfer to another operatorYes It is possible to invite additional operators to assist during chat and optionally leave the chat.
Custom extensionsYes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.
Proactive chat triggers- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.
Visitor MonitoringYes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.
Video chatNo
Remote screenshotNo
APIYes Open chat statistics API is available.
Social Networks
Websiteprovidesupport.com
Twitter
Facebookfacebook.com/...
Trial and Prices
English
Unlisted
Provide Support Live Chat Official
Oct. 12th 2023 2:44:10 PM
View changes

User reviews and comments

No comments yet. Be the first to leave your review.