 Nom | LiveChat | Olark | SnapEngage | Smartsupp | Lime Talk | Formilla | Vision Helpdesk |
|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |
| Site web | livechatinc.com/... | olark.com | snapengage.com | smartsupp.com | limetalk.com | formilla.com | visionhelpdesk.com |
| Description | LiveChat est un logiciel simple de support par chat, facile à utiliser. Répondez aux attentes de vos clients : Aider ceux qui en ont besoin. Entrez en contact avec les personnes visitant votre site et indiquez leur la marche à suivre. La plupart des problèmes peut être résolue immédiatement 8 fois sur 10, vous n’aurez même pas à traiter ce cas autrement car le problème aura été résolu pendant le chat. Livechat réalise ce que le téléphone et l'email ne peuvent pas accomplir eux-mêmes. Débarrassez-vous de longues files d’attente et surprenez vos clients avec des réponses instantanées. Disponible sur toutes les plateformes. | Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide. Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry) | SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile. Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes . | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: formilla.com/... Pricing listed here: formilla.com/... | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. |
| Vidéo |  |  |  |  | |||
| Number of paid customers | 16 000 | 10 000 | |||||
| Période d'essai gratuite | Oui Testez les fonctionnalités de l’abonnement Équipe pendant 14 jours | Oui Free plan, & all paid plans have 14 days free trial | Oui 15 days | Oui 15 days | Oui 15 days, no credit card required. | Oui 30 Days | |
| Tarifs | Facturation annuelle :
|
Save 35% with a 2 year commitment. |
|
| Unlimited version starting from $4,2 / month. |
All sign-ups first start with the Premium Plus 15-day
trial | $12/month per agent |
| Date de lancement | 25 jun. 2002 | 1 aoû. 2009 | 1 oct. 2008 | 1 avr. 2013 | 1 jan. 2012 | 1 nov. 2013 | 1 jan. 2007 |
| Fonctionnalités | |||||||
| Application Web | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui | Oui | Oui Compatible with all up-to-date browsers. | Oui |
| IM (Google Talk, Jabber...) integration | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Oui XMPP (Jabber) | Oui | Non | |||
| Applications bureau (desktop) | Oui web browser, Windows, Mac OS X | Oui through IM clients | Oui Through Google-talk and Skype IM clients on both Mac and Windows | Oui XMPP (Jabber) : Pidgin, Adium | Oui through IM clients | Oui Windows Desktop App, Mac OS X coming soon | - Web Based |
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. | Non No native app, but any Jabber/XMPP app will work | Oui (n'importe quel client Google Talk) | Oui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | - | Oui Native apps for iPhone/iPad and Android devices | Oui |
| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. | Oui | Oui | Oui fully responsive chat box | Oui | Oui Works on all major mobile browsers (responsive) | Oui |
| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Oui | Oui | Oui | Oui |
| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. | Oui | Oui Unlimited in all plans | Oui no extra charge | Oui no extra payment | Oui Yes, the Premium Plus package supports multi-site licenses. | Oui |
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui | Oui | Oui Each chat agent can have their own unique email login and password | Oui |
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui | Oui | Oui | Oui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Oui |
| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui Messages sent to an email address(es) or into a CRM. | Oui | Oui | Oui | Oui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Oui |
| Cobrowsing | Oui With the use of a 3rd party application. | Oui push webpages | Oui | Oui Screen recording | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | Oui | |
| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui personnalisation CSS + version en marque blanche | Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Oui | Oui | Oui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Oui |
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Oui You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Oui | Oui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Oui |
| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui Using 3rd Party Macros | Oui avec des raccourcis | Oui | Oui | Oui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Oui |
| Multilingue | Oui 40+ langues disponibles. | Oui | Oui 19 langues | Oui Chat support in English, French and Czech | Oui | Oui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Oui |
| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui | Oui | Oui Visitor recording | Oui See what web pages the visitor has viewed, and the current page they're on. | Non | |
| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui Transfer easily between agents, tiers and groups | Oui | Oui | Oui Transfer to other online agents, and include a private message if necessary. | Oui |
| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui API Extensible (architecture de plugins JavaScript) | Oui Beaucoup d'integrations (Zendesk, Salesforce, etc) | Oui | Oui Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Oui | |
| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui Fully customizable rule-based triggers | Oui Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Oui | Oui | Oui Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Oui |
| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Oui | Oui | Oui Fully customizable rule-based triggers. | Oui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Oui |
| Video chat | Non | Non | Non | Non Visitor recording | Non | Non | Non |
| Capture d'écran à distance | Oui With the use of a 3rd party application. | Non | Oui | Oui Screen recording | Non | Non | Oui |
| API | Oui Open API | Oui http://www.olark.com/docs | Oui | Oui https://developers.smartsupp.com/ | Oui | - Coming soon. | Oui |
| Réseaux sociaux | |||||||
| J'aime | J'aime 53 | J'aime 14 | J'aime 14 | J'aime 8 | J'aime 1 | J'aime 3 | J'aime 5 |
| @LiveChat | @olark | @snapengage | @smartsuppcom | @Formilla | @visionhelpdesk | ||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
| Site web | livechatinc.com/... | olark.com | snapengage.com | smartsupp.com | limetalk.com | formilla.com | visionhelpdesk.com |