 Lien | ASP Standard Support | ASP Advantage Premium Support | 24x7 Support | ASP Enterprise Support |
|---|---|---|---|---|
| Hours of Coverage | 8am - 8pm EST Mon. - Fri. | 8am - 8pm EST Mon. - Fri. | 24x7x365 | 8am - 8pm EST Mon. - Fri. |
| Coverage Type | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support. 24x7 Support (for production issues) | Phone, Email & Remote Technical Support |
| Priority Escalation | Non | Oui | Non | Oui |
| Nombre de serveurs | 1 | 1 | 1 | 4 |
| Free Professional Services Work | Non | Non | Non | Oui |
| Dedicated TAG* | Oui | Oui | Oui | Oui |
| Software Assurance** | Oui | Oui | Oui | Oui |
| Knowledge Center Access | Oui | Oui | Oui | Oui |
| Advantage Resource Center Access | Oui | Oui | Oui | Oui |
| Advangage Enhancements | Non | Oui | Non | Non |