123 Live Help is a family product for 123 Flash Chat. 123LiveHelp
is the most powerful live help software for your website; Live
chat, live support can be established as easy as 1-2-3! It shows
your visitors that a live agent is at a click away. * Secure, fast
and cost-effective live help software. * Instant video chat and
text live chat. * Customizable skin and logo. * Full integration to
the popular CMSes.
$19 to get started for 1 Operator per month; $29 to get started for
video hosting package. Yearly hosting will get 10% off and 10%
discount is available for 3-10 operators; 15% discount for 11-24
operators; 20% discount for over 25 operators.
yes The operator performance and customer activity data can be found in the admin panel, including: operator average pickup time, chat sessions, average rating, etc. and customer referrer, keywords, search engine, location, OS, etc.
yes 123 Live Help enables you customize client interface & a neat GUI as default skin for a completely branded user experience. And you can add ad banner and text ad in your customer panel to show your products or service.
yes Operators can track visitors' navigation history via 123LiveHelp, such as what pages they've visited, how long did they stay, where did they come from, whether they have come before, etc.
yes It allows operators to see how did visitors find your website, how traffic is being directed to your website, whether through a search engine or a direct link.
yes Operator can monitor website and invite prospectives to chat. In "Visitor" section, pick one visitor and click the "Invite" button, a small window will popup. The default greeting message "Hello, Can I help you?" can also be modified easily.
yes Operators can monitor either the customer or the visitor at real-time. ("Customer" is who has clicked-to-talk, and "Visitor" is just website browser.)
