Name | 123 Live Help |
|---|---|
| Sito web | 123flashchat.com/... |
| Video |  |
| Periodo di prova gratuito | Sì 15 Days Free Trial |
| Pricing plans | $19 to get started for 1 Operator per month; $29 to get started for video hosting package. Yearly hosting will get 10% off and 10% discount is available for 3-10 operators; 15% discount for 11-24 operators; 20% discount for over 25 operators. |
| Launch date | 2008-11-12 |
| Caratteristiche | |
| Web-based Application | Sì |
| IM (Google Talk, Jabber...) integration | Sì Skype |
| Desktop Applications | Sì Desktop Clients |
| Native mobile application | No |
| Works for customers on mobile devices? | Sì via skype |
| Chat statistics | Sì The operator performance and customer activity data can be found in the admin panel, including: operator average pickup time, chat sessions, average rating, etc. and customer referrer, keywords, search engine, location, OS, etc. |
| Multi-site | Sì Unlimited Site Access |
| Multiple operators | Sì |
| Conversation transcripts | Sì Saved on both Operator panel and Server |
| Offline messages | Sì Yes, email and offline messages |
| Cobrowsing | |
| Visual customization | Sì 123 Live Help enables you customize client interface & a neat GUI as default skin for a completely branded user experience. And you can add ad banner and text ad in your customer panel to show your products or service. |
| Visitor details | Sì Operators can track visitors' navigation history via 123LiveHelp, such as what pages they've visited, how long did they stay, where did they come from, whether they have come before, etc. |
| Predefined responses | Sì Operator can add/delete/categorise predefined messages. And the messages are organized per operator, so to give customers a personal reply. |
| International support | Sì Multilanguage |
| Clickpath Tracker | Sì It allows operators to see how did visitors find your website, how traffic is being directed to your website, whether through a search engine or a direct link. |
| Transfer to another operator | Sì |
| Custom extensions | Sì API |
| Proactive chat triggers | Sì Operator can monitor website and invite prospectives to chat. In "Visitor" section, pick one visitor and click the "Invite" button, a small window will popup. The default greeting message "Hello, Can I help you?" can also be modified easily. |
| Visitor Monitoring | Sì Operators can monitor either the customer or the visitor at real-time. ("Customer" is who has clicked-to-talk, and "Visitor" is just website browser.) |
| Video chat | Sì |
| Remote screenshot | Sì |
| API | Sì |
| Social Networks | |
| @123flashchat | |
| facebook.com/... | |
| Sito web | 123flashchat.com/... |
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