Name | 123 Live Help |
|---|---|
| Website | 123flashchat.com/... |
| Video |  |
| Free trial period | Yes 15 Days Free Trial |
| Pricing plans | $19 to get started for 1 Operator per month; $29 to get started for video hosting package. Yearly hosting will get 10% off and 10% discount is available for 3-10 operators; 15% discount for 11-24 operators; 20% discount for over 25 operators. |
| Launch date | Nov. 12th 2008 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | Yes Skype |
| Desktop Applications | Yes Desktop Clients |
| Native mobile application | No |
| Works for customers on mobile devices? | Yes via skype |
| Chat statistics | Yes The operator performance and customer activity data can be found in the admin panel, including: operator average pickup time, chat sessions, average rating, etc. and customer referrer, keywords, search engine, location, OS, etc. |
| Multi-site | Yes Unlimited Site Access |
| Multiple operators | Yes |
| Conversation transcripts | Yes Saved on both Operator panel and Server |
| Offline messages | Yes Yes, email and offline messages |
| Cobrowsing | |
| Visual customization | Yes 123 Live Help enables you customize client interface & a neat GUI as default skin for a completely branded user experience. And you can add ad banner and text ad in your customer panel to show your products or service. |
| Visitor details | Yes Operators can track visitors' navigation history via 123LiveHelp, such as what pages they've visited, how long did they stay, where did they come from, whether they have come before, etc. |
| Predefined responses | Yes Operator can add/delete/categorise predefined messages. And the messages are organized per operator, so to give customers a personal reply. |
| International support | Yes Multilanguage |
| Clickpath Tracker | Yes It allows operators to see how did visitors find your website, how traffic is being directed to your website, whether through a search engine or a direct link. |
| Transfer to another operator | Yes |
| Custom extensions | Yes API |
| Proactive chat triggers | Yes Operator can monitor website and invite prospectives to chat. In "Visitor" section, pick one visitor and click the "Invite" button, a small window will popup. The default greeting message "Hello, Can I help you?" can also be modified easily. |
| Visitor Monitoring | Yes Operators can monitor either the customer or the visitor at real-time. ("Customer" is who has clicked-to-talk, and "Visitor" is just website browser.) |
| Video chat | Yes |
| Remote screenshot | Yes |
| API | Yes |
| Social Networks | |
| @123flashchat | |
| facebook.com/... | |
| Website | 123flashchat.com/... |
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