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123 Live Help

123 Live Help is a family product for 123 Flash Chat. 123LiveHelp is the most powerful live help software for your website; Live chat, live support can be established as easy as 1-2-3! It shows your visitors that a live agent is at a click away. * Secure, fast and cost-effective live help software. * Instant video chat and text live chat. * Customizable skin and logo. * Full integration to the popular CMSes.
123 Live Help
Free trial periodYes 15 Days Free Trial
Pricing plans$19 to get started for 1 Operator per month; $29 to get started for video hosting package. Yearly hosting will get 10% off and 10% discount is available for 3-10 operators; 15% discount for 11-24 operators; 20% discount for over 25 operators.
Launch dateNov. 12th 2008
Web-based ApplicationYes
IM (Google Talk, Jabber...) integrationYes Skype
Desktop ApplicationsYes Desktop Clients
Native mobile applicationNo
Works for customers on mobile devices?Yes via skype
Chat statisticsYes The operator performance and customer activity data can be found in the admin panel, including: operator average pickup time, chat sessions, average rating, etc. and customer referrer, keywords, search engine, location, OS, etc.
Multi-siteYes Unlimited Site Access
Multiple operatorsYes
Conversation transcriptsYes Saved on both Operator panel and Server
Offline messagesYes Yes, email and offline messages
Visual customizationYes 123 Live Help enables you customize client interface & a neat GUI as default skin for a completely branded user experience. And you can add ad banner and text ad in your customer panel to show your products or service.
Visitor detailsYes Operators can track visitors' navigation history via 123LiveHelp, such as what pages they've visited, how long did they stay, where did they come from, whether they have come before, etc.
Predefined responsesYes Operator can add/delete/categorise predefined messages. And the messages are organized per operator, so to give customers a personal reply.
International supportYes Multilanguage
Clickpath TrackerYes It allows operators to see how did visitors find your website, how traffic is being directed to your website, whether through a search engine or a direct link.
Transfer to another operatorYes
Custom extensionsYes API
Proactive chat triggersYes Operator can monitor website and invite prospectives to chat. In "Visitor" section, pick one visitor and click the "Invite" button, a small window will popup. The default greeting message "Hello, Can I help you?" can also be modified easily.
Visitor MonitoringYes Operators can monitor either the customer or the visitor at real-time. ("Customer" is who has clicked-to-talk, and "Visitor" is just website browser.)
Video chatYes
Remote screenshotYes
Social Networks
Livechat & Chatbot
Jun. 6th 2014 12:10:56 PM
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