Nom | 123 Live Help |
|---|---|
| Site web | 123flashchat.com/... |
| Vidéo |  |
| Période d'essai gratuite | Oui 15 Days Free Trial |
| Tarifs | $19 to get started for 1 Operator per month; $29 to get started for video hosting package. Yearly hosting will get 10% off and 10% discount is available for 3-10 operators; 15% discount for 11-24 operators; 20% discount for over 25 operators. |
| Date de lancement | 12 nov. 2008 |
| Fonctionnalités | |
| Application Web | Oui |
| IM (Google Talk, Jabber...) integration | Oui Skype |
| Applications bureau (desktop) | Oui Desktop Clients |
| Support Mobile | Non |
| Fonctionne pour les utilisateurs sur mobile ? | Oui via skype |
| Statistiques du chat | Oui The operator performance and customer activity data can be found in the admin panel, including: operator average pickup time, chat sessions, average rating, etc. and customer referrer, keywords, search engine, location, OS, etc. |
| Multi-site | Oui Unlimited Site Access |
| Opérateurs multiples | Oui |
| Transcriptions des conversations | Oui Saved on both Operator panel and Server |
| Messages hors ligne | Oui Yes, email and offline messages |
| Cobrowsing | |
| Personnalisation de l'apparence | Oui 123 Live Help enables you customize client interface & a neat GUI as default skin for a completely branded user experience. And you can add ad banner and text ad in your customer panel to show your products or service. |
| Profil des visiteurs | Oui Operators can track visitors' navigation history via 123LiveHelp, such as what pages they've visited, how long did they stay, where did they come from, whether they have come before, etc. |
| Réponses pré-enregistrées | Oui Operator can add/delete/categorise predefined messages. And the messages are organized per operator, so to give customers a personal reply. |
| Multilingue | Oui Multilanguage |
| Contrôle de la navigation utilisateur | Oui It allows operators to see how did visitors find your website, how traffic is being directed to your website, whether through a search engine or a direct link. |
| Transfert entre opérateurs | Oui |
| Extensions personnalisées | Oui API |
| Discussion proactive | Oui Operator can monitor website and invite prospectives to chat. In "Visitor" section, pick one visitor and click the "Invite" button, a small window will popup. The default greeting message "Hello, Can I help you?" can also be modified easily. |
| Suivi des visites | Oui Operators can monitor either the customer or the visitor at real-time. ("Customer" is who has clicked-to-talk, and "Visitor" is just website browser.) |
| Video chat | Oui |
| Capture d'écran à distance | Oui |
| API | Oui |
| Réseaux sociaux | |
| @123flashchat | |
| facebook.com/... | |
| Site web | 123flashchat.com/... |
Avis utilisateurs et commentaires