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123 Live Help

123 Live Help is a family product for 123 Flash Chat. 123LiveHelp is the most powerful live help software for your website; Live chat, live support can be established as easy as 1-2-3! It shows your visitors that a live agent is at a click away. * Secure, fast and cost-effective live help software. * Instant video chat and text live chat. * Customizable skin and logo. * Full integration to the popular CMSes.
123 Live Help
Période d'essai gratuiteOui 15 Days Free Trial
Tarifs$19 to get started for 1 Operator per month; $29 to get started for video hosting package. Yearly hosting will get 10% off and 10% discount is available for 3-10 operators; 15% discount for 11-24 operators; 20% discount for over 25 operators.
Date de lancement12 nov. 2008
Application WebOui
IM (Google Talk, Jabber...) integrationOui Skype
Applications bureau (desktop)Oui Desktop Clients
Support MobileNon
Fonctionne pour les utilisateurs sur mobile ?Oui via skype
Statistiques du chatOui The operator performance and customer activity data can be found in the admin panel, including: operator average pickup time, chat sessions, average rating, etc. and customer referrer, keywords, search engine, location, OS, etc.
Multi-siteOui Unlimited Site Access
Opérateurs multiplesOui
Transcriptions des conversationsOui Saved on both Operator panel and Server
Messages hors ligneOui Yes, email and offline messages
Personnalisation de l'apparenceOui 123 Live Help enables you customize client interface & a neat GUI as default skin for a completely branded user experience. And you can add ad banner and text ad in your customer panel to show your products or service.
Profil des visiteursOui Operators can track visitors' navigation history via 123LiveHelp, such as what pages they've visited, how long did they stay, where did they come from, whether they have come before, etc.
Réponses pré-enregistréesOui Operator can add/delete/categorise predefined messages. And the messages are organized per operator, so to give customers a personal reply.
MultilingueOui Multilanguage
Contrôle de la navigation utilisateurOui It allows operators to see how did visitors find your website, how traffic is being directed to your website, whether through a search engine or a direct link.
Transfert entre opérateursOui
Extensions personnaliséesOui API
Discussion proactiveOui Operator can monitor website and invite prospectives to chat. In "Visitor" section, pick one visitor and click the "Invite" button, a small window will popup. The default greeting message "Hello, Can I help you?" can also be modified easily.
Suivi des visitesOui Operators can monitor either the customer or the visitor at real-time. ("Customer" is who has clicked-to-talk, and "Visitor" is just website browser.)
Video chatOui
Capture d'écran à distanceOui
Réseaux sociaux
Chat & Chatbot
6 jun. 2014 12:10:56
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