 Link | PhaseWare Tracker | VisionFlow |
|---|---|---|
| Aggiornato | 2011-08-09 20:36:50 | 2015-11-23 22:55:46 |
| Sito web | PhaseWare.com | visionflow.com |
| Nome | PhaseWare Tracker | VisionFlow |
| Descrizione | PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer. | VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more. |
| Latest version | 6.0.1 | 10.4 |
| Microsoft Outlook Integration | Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click | Integrated with emails and Calendar for meetings and recurring tasks |
| Business Rules Engine | Sì | Sì |
| Customer Self Service Option | Sì | Sì |
| Trouble Ticketing | Sì | Sì |
| Self Service Portal | Sì | Sì |
| Online Forums | Sì | Sì |
| Mobile Access | Sì | Sì |
| Integrated Knowledge Base | Sì | Sì |
| Email Tracking | Sì | Sì |
| Download Manager | Sì | Sì |
| Data Import/Export | Sì | Sì |
| Customizable Reporting | Sì | Sì |
| Customizable Functionality | Sì | Sì |
| Customizable Fields | Sì | Sì |
| Customer Management | Sì | Sì |
| Customer Queuing | Sì | Sì |
| Chat | Sì | Sì |
| Alerts / Escalation | Sì | Sì |
| Automatic Customer Notices | Sì | Sì |
| Call Tracking | Sì | Sì |
| Mobile version | Sì |