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PhaseWare Tracker

2
PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.
Name
PhaseWare Tracker
Sito webPhaseWare.com
Trial and Prices
  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

Launch date2005
Caratteristiche
Chat statisticsSì
Multi-siteSì
Multiple operatorsSì
Conversation transcriptsSì
Offline messagesSì
CobrowsingNo
Visual customizationSì
Visitor detailsSì
Predefined responsesSì
Native mobile applicationSì
International supportNo
Clickpath TrackerSì
Transfer to another operatorSì
Custom extensionsSì
Proactive chat triggersNo
Visitor MonitoringNo
Affiliate / Credit ProgramNo
Remote screenshotNo
APISì
Email notificationsSì
Social Networks
Sito webPhaseWare.com
Facebookfacebook.com/...
X (Twitter)@PhaseWare
Webmaster
English
Public
Public
2011-08-09 20:36:50
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User reviews and comments

  • jpctx on 2011-08-09 20:55:59
    like this

    Great overall product.