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Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker

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This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.

There is a more complete list of all Help desk Issue Tracking system softwares here : comparison-of-help-desk-issue-tracking-system-software

Link
Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlowProProfs Help Desk
Sito webkayako.comPhaseWare.comvisionhelpdesk.comzendesk.comvisionflow.comproprofs.com/...
DescrizionePhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Trial and Prices
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

  • 15 days free trial
  • ESSENTIALS:$ 10 User/month
  • PREMIUM:$ 15 User/month
Launch date200120052007-01-01 20032018
Caratteristiche
Chat statisticsNo
Multi-site
Multiple operators
Conversation transcripts
Offline messages
CobrowsingNoNoNoNo
Visual customization
Visitor details
Predefined responses
Native mobile applicationNo
International supportNo
Clickpath TrackerNoNoNo
Transfer to another operator
Custom extensionsNo
Proactive chat triggersNoNo
Visitor MonitoringNoNo
Affiliate / Credit ProgramNoNoNo
Remote screenshotNoNoNo
API
Social Networks
Sito webkayako.comPhaseWare.comvisionhelpdesk.comzendesk.comvisionflow.comproprofs.com/...
Facebookfacebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...
Twitter
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Helpdesk Features
Self Help / KB / Forums
Email Parsing
Multi-Language Staff and Client Portals
Two-Way Email Parsing
Ticket BillingNoNo-
Multiple Company SupportNoNo
Multiple Product Support-No
WorkFlowNo
Automation
WYSIWYG
Service Level Agreement (SLA)
Alerts / Escalation-
SMS Alerts
Ticket Views
Social Network Integration--
WHMCS Integration-No
Satellite FeatureNoNo
Client Management
Custom Fields
3rd Party Integration and HooksNo
Custom ReportingNo
Ticket PinningNoNo
Calendario
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Compare Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk
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2022-09-19 21:18:06
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