Alcea Technologies Inc | alceatech.com | 2004 | Alcea Technologies | Proprietary | Java | flat-file, optional extension for JDBC compliant databases (e.g. MS
SQL, MySQL, Oracle) | | | | | |
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GLPI | glpi-project.org | 2003 | INDEPNET | GPL | PHP | MySQL | | | | | |
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HaloITSM | haloitsm.com/... | 1994 | Halo Service Solutions | | | | Sì | Sì | Sì 30 Day Free Trial | $ 29 per agent/month | $ 29 per agent/month (All-inclusive) |
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happyfox | happyfox.com | 2011 | Happyfox Inc | Proprietary | | | Sì | Sì HelpDeskPilot Software | Sì 30 days free trial | $ 9 | $ 29 staff/agent - mighty plan |
---|
HelpDesk | helpdesk.com | | LiveChat Inc. | | English | | Sì | No | Sì | $ 4 | |
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HelpSpot | helpspot.com | 2005-10-24 | UserScape, Inc | Proprietary | PHP | MySQL, Microsoft SQL, Postgres | - via EngineHosting | Sì | | $ 239 /user CAPEX | $ 540 /y base host |
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HelpSumo | helpsumo.com | | AJ Square Inc. | Proprietary | PHP | | | | Sì 30 days free trial | $ 14.99 per agent | $ 24.99 Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team. |
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iSupport | isupport.com | 2000 | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Microsoft SQL Server | | | | | |
---|
Jitbit HelpDesk | jitbit.com/... | 2006 | Jitbit | Proprietary, Commercial, Source Code License available | ASP.NET MVC, C# | SQL Server | Sì | Sì | - 21 days free trial, free for bloggers, free for educational orgs | $ 29 | $ 200 for UNLIMITED users on the "enterprise" plan |
---|
Kayako SupportSuite | kayako.com | 2001 | Kayako | Proprietary, some parts GPL | PHP | MySQL | | | | | |
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Liberum Help Desk | liberum.org | | Doug Luxem | GPL | ASP | SQL Server, Access | | | | | |
---|
LiveAgent | liveagent.com | 2007-07-01 | | | | | | | | | |
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ManageEngine ServiceDesk Plus | manageengine.com/... | 2006 | ZOHO Corporation | Proprietory | Java | MySQL | | | | | |
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Mojo Helpdesk | mojohelpdesk.com | 2006 | Metadot | online / hosted only | Ruby on Rails | MySQL | | | | | |
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Motadata ITSM | motadata.com | 2017-04-01 | Mindarray Systems, Inc | Proprietary | Java | Postgres, java, node.js | No | Sì | Sì 30 Days Free Trial | | |
---|
Track-It! | trackit.com// | 2001 | Numara Software | Proprietary | Unknown | SQL Server | | | | | |
---|
oFeatures | ofeatures.com | 2015 | SkyBlow | Proprietary | | | Sì | | Sì 14 days free trial | € 5 / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time) | € 9 / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK |
---|
OggFlow | oggflow.com | 2013-08-01 | | Proprietary | | Runs on linux server. | Sì | | Sì | $ 14 / month | $ 49 /month |
---|
OTRS | otrs.org | | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | | | | | |
---|
PhaseWare Tracker | PhaseWare.com | 2005 | PhaseWare, Inc. | Proprietary | Microsoft C# | SQL Server 2005, 2008, 2008 R2 | | | | | |
---|
ProProfs Help Desk | proprofs.com/... | 2018 | ProProfs | Proprietary | PHP | MySQL | Sì | | Sì 15 days free trial | $ 0 | $ 10 User/month - Offer delightful support with shared inboxes and basic help desk features. |
---|
ReadyDesk | readydesk.com | 1999 | ReadyDesk | Proprietary | ASP.Net | MS Access, MS SQL Server, MS SQL Express | Sì | Sì | | $ 14.95 /month hosted. $99.95 one time fee for on-premise | |
---|
Remedy Action Request System | bmc.com | 1992 | BMC Software | Proprietary | Unknown | Sybase, MS SQL Server, Oracle | | | | | |
---|
Request Tracker | bestpractical.com/rt | 1999-10-13 | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | | | | | |
---|
Servicetonic | servicetonic.com/... | 2009-09-09 | ServiceTonic, S.L | On-premise & SaaS | Java | Microsoft SQL Server, MySQL, Oracle | Sì | Sì | Sì 21 Day Free Trial | | |
---|
SimpleDesk | simpledesk.net | 2009-12-31 | SimpleDesk Team | BSD | PHP | MySQL | | | | | |
---|
Supportworks | hornbill.com/... | 1994 | Hornbill Systems | Proprietary | Visual C++ and PHP | MS SQL, MySQL, Oracle, Sybase | | | | | |
---|
TeamWox | teamwox.com/en | 2008 | MetaQuotes Software Corp. | Proprietary, free for up to 10 users. | C++ | Firebird + own tools | | | Sì free for up tp 10 users | | |
---|
Tracker | acentre.com | 2001 | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | | | | | |
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TrackerSuite.Net | acentre.com | 2006 | Automation Centre | Proprietary | C# | MS SQL | | | | | |
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Vision Helpdesk | visionhelpdesk.com | 2007-01-01 | Vision Helpdesk | Proprietary | PHP, AJAX | MySQL | Sì | Sì | Sì 30 days free trial | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | |
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VisionFlow | visionflow.com | 2003 | Visionera AB | Proprietary | Java, HTML, JavaScript | My SQL MS SQL Server | | Sì | - 20 day free trial, free for non-profit and open source | € 19 per user per month for base module | |
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Solarwinds Web Help Desk | webhelpdesk.com | 1999 | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, MySQL, SQL Server, PostgreSQL, Oracle | | | | | |
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Zendesk | zendesk.com | | | | | | Sì | No | | $ 20 /y/agent max 3 | $ 288 /y/agent |
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DeskXpand | deskxpand.com | 2021-05-01 | BiztechCS | Proprietary | | | Sì | No | Sì DX Lite - Free version for 3 agents | $ 7 /agent/month | $ 84 /agent/year |
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User reviews and comments
Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
Been using this for 4 years, awesome
Vision Helpdesk url needs to be changed to visionhelpdesk.com
I found Banckle.Helpdesk App better then any other helpdesk app i have used, it offers many new features which i haven't seen in any other apps. You should also add Banckle.Helpdesk in your list also. banckle.com/...
Hello @sridevi, you just need to click on "add data" button below the comparison table or on the "+" button on the top left corner of the table in order to add criteria or items to compare.
Hi, Here I would like to AJ Help Desk which is the best web based help desk software with robust ticket support solutions. It covers support,live chat services support & online support solutions for all your business needs. ajsquare.com/...