LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
Name | LiveAgent |
|---|---|
| Sito web | liveagent.com |
| Video |  |
| Periodo di prova gratuito | Sì Trial for 14 days, no credit card required. |
| Pricing plans | No limits of concurrent chats.
|
| Launch date | 2007-07-01 |
| Caratteristiche | |
| Web-based Application | Sì Available on all known up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | |
| Native mobile application | Sì Mobile apps for iOS and Android devices. |
| Works for customers on mobile devices? | Sì Yes. |
| Chat statistics | Sì Comprehensive detailed reports available. |
| Multi-site | Sì Unlimited |
| Multiple operators | Sì Yes. |
| Conversation transcripts | Sì Yes. |
| Offline messages | Sì Offline messages are saved as tickets. |
| Cobrowsing | |
| Visual customization | Sì CSS, image upload... |
| Visitor details | Sì Geolocation, IP address, referrer links, browser type, language. |
| Predefined responses | Sì Yes. |
| International support | Sì 39 Languages |
| Clickpath Tracker | Sì Yes. |
| Transfer to another operator | Sì Yes. |
| Custom extensions | Sì Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... |
| Proactive chat triggers | Sì Yes. |
| Visitor Monitoring | Sì Yes. |
| Video chat | Sì Yes. |
| Remote screenshot | |
| API | Sì Open API available. |
| Social Networks | |
| X (Twitter) | @liveagent |
| facebook.com/... | |
| Sito web | liveagent.com |
User reviews and comments
Perfect Live Chat Software. Love the customer service too ;)