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LiveAgent

3

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
Live Chat Software Comparison
Name
LiveAgent
Sito web
liveagent.com
Video
Periodo di prova gratuito
Trial for 14 days, no credit card required.
Pricing plans

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
Launch date
2007-07-01
Caratteristiche
Web-based Application
Available on all known up-to-date browsers.
IM (Google Talk, Jabber...) integration
Desktop Applications
Native mobile application
Mobile apps for iOS and Android devices.
Works for customers on mobile devices?
Yes.
Chat statistics
Comprehensive detailed reports available.
Multi-site
Unlimited
Multiple operators
Yes.
Conversation transcripts
Yes.
Offline messages
Offline messages are saved as tickets.
Cobrowsing
Visual customization
CSS, image upload...
Visitor details
Geolocation, IP address, referrer links, browser type, language.
Predefined responses
Yes.
International support
39 Languages
Clickpath Tracker
Yes.
Transfer to another operator
Yes.
Custom extensions
Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...
Proactive chat triggers
Yes.
Visitor Monitoring
Yes.
Video chat
Yes.
Remote screenshot
API
Open API available.
Social Networks
Twitter
Facebook
facebook.com/...
Sito web
liveagent.com
Livechat & Chatbot
English
Public
Public
2019-05-03 13:36:19
View changes

User reviews and comments

  • David Cacik on 2016-08-15 10:56:32
    like this

    Perfect Live Chat Software. Love the customer service too ;)