| Sito web | userlike.com |
|---|
| Video |  |
|---|
| Periodo di prova gratuito | Sì 14 days - no credit card required - Free plan available |
|---|
| Pricing plans |
- Free Plan: 1 Widget; 1 Seat; All the core
features
- Userlike Team (€90/month): 4 Widgets; 4 Seats;
2 Messaging-Apps ; All the core features; Website Messenger,
Add-ons, WhatsApp channel, Messaging channels, Live Translation,
Video calls, Screen sharing, Basic API access
- Userlike Corporate (€290/month) : 10 Widgets;
10 Seats; 4 Messaging-Apps; All the core features; Website
Messenger, Add-ons, WhatsApp channel, Messaging channels, Live
Translation, Video calls, Screen sharing, Basic API access, AI
Automation Hub, Chatbot, Analytics
- Userlike Flex (Ask for quote) : 10+ Widgets;
10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp
channel, Messaging channels, Live Translation, Video calls, Screen
sharing, Basic API access, AI Automation Hub, Chatbot, Analytics,
White Label, Advanced routing, Professional onboarding,
Organizations, Dedicated manager account
|
|---|
| Launch date | 2012-03-01 |
|---|
| Caratteristiche | |
|---|
| Web-based Application | Sì |
|---|
| IM (Google Talk, Jabber...) integration | Sì Jabber compatible |
|---|
| Desktop Applications | Sì Compatible with instant messengers for Windows and Mac |
|---|
| Native mobile application | Sì Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) |
|---|
| Works for customers on mobile devices? | Sì Optimized for mobile devices (smartphone & tablet) |
|---|
| Chat statistics | Sì Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API |
|---|
| Multi-site | Sì Integrate single or multiple widget per site by group, type of support or user behavior. |
|---|
| Multiple operators | Sì Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. |
|---|
| Conversation transcripts | Sì Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. |
|---|
| Offline messages | Sì Yes. Synchronous and asynchronous communication mode |
|---|
| Cobrowsing | Sì Guide your visitor to any page of your website. |
|---|
| Visual customization | Sì Fully customizable and text customization |
|---|
| Visitor details | Sì Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. |
|---|
| Predefined responses | Sì Easily create chat macros and sort them into groups. |
|---|
| International support | Sì Multilingual-Support |
|---|
| Clickpath Tracker | Sì See at what url your chat partners are and how they navigate over your site. |
|---|
| Transfer to another operator | Sì Conversation including chat transcripts can be forwarded to other operators. |
|---|
| Custom extensions | Sì Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. |
|---|
| Proactive chat triggers | Sì Fully Customizable |
|---|
| Visitor Monitoring | Sì Available while user is connected |
|---|
| Video chat | Sì |
|---|
| Remote screenshot | Sì |
|---|
| API | Sì Open API, Javascript API, and remote API to set up advanced chat behavior. |
|---|
| Social Networks | |
|---|
| Sito web | userlike.com |
|---|
| Twitter | |
|---|
| Facebook | facebook.com/... |
|---|
User reviews and comments
United-Shop Metzingen on 2017-01-11 17:24:12 like this 
Appmatics on 2017-01-05 14:27:06 like this 
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Charly on 2015-12-17 17:09:21
see older commentsSuper leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!
Awesome service and fair prices!
Best tool for support and monitoring the customers responses.
Good support and start up friendly!
Awesome service!
Best soliution for website and mobile support. Great chat, informative and user friendly backend, easy integration and multichannel including social media.
very nice tool! recommend.
Best chat - 12 months free for start-ups!
USERLIKE est un accès rapide et facile au clavardage nécessaire à mes questions de santé. Grâce à eux j'ai toujours pu discuter avec qui j'avais besoin, et c'est sécurisé pas mal.
Userfriendly chat that works well!
Userlike ist die beste Livechat Software die ich kenne. Ich kann es nur weitermpfehlen
For those serious about customer support
great software, great support if you have any questions.
Great chat application!
They have 12 month period for startapers, and very very power full functionality! Very nice customer service. Very nice design. It is really best choice for my small business in Ukraine.
After checking several others, we decided to go for UserLike - The best software possible!
Userlike is the best live-chat software!
Great service !
Very easy integration
Best Chat ever: great design, easy to use, lots of functions!