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Smartsupp

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Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Nome
Smartsupp
Sito websmartsupp.com
Video
Periodo di prova gratuito
Pricing plans
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
Launch date2013-04-01
Caratteristiche
Web-based ApplicationSì
IM (Google Talk, Jabber...) integrationSì XMPP (Jabber)
Desktop ApplicationsSì XMPP (Jabber) : Pidgin, Adium
Native mobile applicationSì XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Sì fully responsive chat box
Chat statisticsSì
ChatbotSì
Multi-siteSì no extra charge
Multiple operatorsSì
Conversation transcriptsSì
Offline messagesSì
CobrowsingSì Screen recording
Visual customizationSì
Visitor detailsSì You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesSì
International supportSì Chat support in English, French and Czech
Clickpath TrackerSì Visitor recording
Transfer to another operatorSì
Custom extensionsSì
Proactive chat triggersSì
Visitor MonitoringSì
Video chatNo Visitor recording
Remote screenshotSì Screen recording
APISì https://developers.smartsupp.com/
Social Networks
Sito websmartsupp.com
Twitter
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
2023-05-22 10:53:37
View changes

User reviews and comments

  • Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37
    suggested to set Video chat to - Visitor recording

    Beta testing

  • Lukáš Rajchl on 2016-01-25 11:09:00
    suggested to set Pricing plans to FREE : free forever with unlimited agents MINI: 4 € / month / agent STANDARD: 8 € / month / agent PRO: 19 € / month / agent

    In 1 year payment.

  • josefina1234 on 2015-11-11 14:02:20

    that is not video chat, it is only recording of visitors on the web

  • Lukáš Pelc on 2015-11-04 08:38:55
    like this

    Best chat ever

  • Petr Janošík on 2015-11-03 18:46:16
    like this

    First live chat with visitor recording

  • ashish on 2014-12-08 12:53:07
    suggested to set Remote screenshot to -

    coming soon