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Comparison of VOIP providers for small business


List of Best Business VOIP service Providers

Here is a comparison chart of Cloud VoIP services (Voice over Internet Protocol) that allows you to make telephone calls using a high-speed internet connection instead of a traditional analog phone line. It costs much less, so it is cheap and effective way to make phone calls for all consumers and small businesses in order to reduce phone bills and get significant cost savings, for example on international calls. Indeed these phone services have generally lower monthly fees and cheaper long distance and international rates than traditional ones. VOIP systems helps you to save money.

This comparison table is dedicated to business VOIP providers since they focus more on business needs (looking for reliable VoIP phone solution, many professional features: use of virtual private branch exchange (PBX) hardware, aka Hosted PBX, faxing capabilities, increased call management to streamline the call, multiple phone lines, mobile capabilities...).

Ich mag das
BeschreibungEasy to use phone support software. Instantly get phone numbers in 30+ countries and distribute calls to your team wherever they are.

Channels fromerly CrazyCall is an internet telephony solution. Get local phone numbers from over 70 countries, create campaigns, manage your contacts and automatically call prospects from your list.

The Entrepreneur's Phone SystemCloud-based phone and fax serviceHosted PBX with CRM Integration for Your BusinessThanks to the different services offered by Fonvirtual, businesses can now improve their professional image, enhance their online sales, make transactions over the phone, optimize customer service, and globalize their company presence. All with the best prices.
Launch date20162014-07-01 2014200320032009
CreatorOlivier Pailhes, Quentin Nickmans, Thibaud ElzierePaweł ZającSiamak Taghaddos & David HauserVlad ShmunisMichael Zirngibl & Sam Aparicio & Ashish Soni
  • BASE ACCOUNT $12.99 / month
  • PLUS ACCOUNT $19.99 / month
  • UNLIMITED EXTENSION $29.99 / month
  • Pricing starts at $24/month (1 number, 3 users,unlimited inbound calls, 5-hour bundle of outbound calls/call forwarding to any phone)
Free Trial: Available (No Credit Card required)
Pricing model: Subscription
CrazyCall offers 3 plans:
- Plan Starter: $11 per user/month
- Plan Team: $22 per user/month
- Plan Professional: $45 per user/month

Apart from subscription, your final monthly cost will depend on how many calls you make and to which countries.
  • Pay As You Grow: $12/mo & 6¢ / Minute & 1 Toll Free/Local Number
  • RAMP: $24/mo & 500 Minutes/mo & 1 Toll Free/Local Number
  • GROW: $49/mo & 2,000 Minutes/mo & 2 Toll Free/Local Numbers
  • MAX: $199/mo & 10,000 Minutes/mo & 3 Toll Free/Local Numbers & Unlimited Voice Studio (usually it costs $75 per recording)
  • $39.99/mo per user (1 user)
  • $29.99/mo per user (between 2 and 19 users)
  • $21.99/mo per user (between 20 and 99 users)
  • $19.99/mo per user (100+ users)
  • $49/mo (1 - 2 users)
  • $74/mo (3 users)
  • $99/mo (4 users)
  • then $25/mo for each extra user
  • special pricing for accounts larger than 10 users
  • and discounts on quarterly and annual billing
From $25 / month
Kostenlose TestphaseJa 14 daysJa 14 daysNein but 30 Day Money Back GuaranteeJa 30 days (valid for 4 or more users only)Nein but 30-Day Money-Back GuaranteeNein
Set-up feeNeinNeinNein free for the moment, it seems it was $25 beforeNein $0- For additional numbers
Cancellation feeNein cancel at any timeNein cancel at any timeNein cancel at any timeNein cancel at any timeNein cancel at any timeNein cancel at any time
Toll-Free NumbersJaJa Toll-free numbers availableJaJa Choose a toll free or vanity number. Get an 800, 888, 866, 855 or 877 numberJa Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.JaJaJa
Local NumbersJaJaJa Get local numbers from over 70 countriesJa Local Number from anywhere in the U.S.Ja Establish a local presence with over 200 available area codes.JaJa Local numbers from 30+ countries, including the United States
Keep existing numberJa with temporary phone number during transitionJa You can port any of your existing number, including toll free.Ja Add your existing number to CrazyCall at no additional cost.Ja Easily port your existing toll free or local number to Grasshopper.JaJa
Unlimited ExtensionsJaJaJa Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.Ja
On Hold MusicJaJa Choose the music you want or use the default ringing tone.Ja You can choose from several available music selections or upload your own custom music and on hold commercials right online.Ja Choose the music and messages to play according to time, day, and Caller ID information. Customize each extension with its own selection of music and messages.Ja upload an audio file with your produced commercial messageJa Choose which type of music callers listen to while they are on hold
Custom greetingsJa Create easily greetings, absence message and voicemail. Record them, upload them or just write them down, Aircall will vocalize them for you.Ja on requestJaJaJaJa Create custom greetings, have certain languages, give information about the company during greetings, and more
Voice studioJa Choose from dozen of voices and languages.Ja With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request.
Answering RulesJa Opening hours, voicemails, call cascading and queuing.Ja You can configure answering rules in the inbound call settings: either answer all calls, automatically disconnect, play a busy line signal or forward to any other number of your choice.Ja Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes.Ja
Collaboration (partager, assigner...)Ja Shared call inbox, shared contacts, mark calls as treated, archive calls and add notes across the team.Ja Once user add a note or mark call with a status, it becomes visible to the other users in the contact historyJa
Unlimited callingJaJa Unlimited calls to the US & Canada in Plan CJa US and Canada onlyJa Unlimited US & Canada Inbound & Outbound calling included with every line
Unlimited Call HandlingJaJa take unlimited inbound calls no matter the plan you chooseJa Take calls from multiple callers all at once even during instances of high call volume.
Name DirectoryJa Simply enter your employee names online, and callers can search for them by first or last name.JaJaJa
Conference callingJaJaJaJaJa
Cloud FaxJaNeinJaJa Faxes are delivered to you via email as PDF attachments. Unlimited fax receiving and sending for a flat $10/mo per fax line
Call ForwardingJa Each user can choose to get calls forwarded to one or several phones.JaJa With Call Forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.Ja Always be in the right place, at the right time to take calls.Ja
Call ScreeningJaJa Once the call is answered, you see the full contact history along with the contact detailsJa When you answer a Grasshopper call, you’ll have 3 options to choose from. 1. answer the call, 2. send the caller to voicemail or 3. hear the caller’s phone number.Ja Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.Ja Call Whisper, or call screening, is used by team members to determine who is calling before accepting the call. The call recipient can choose to take the call, send the call into voicemail, or even redirect the call to another team member.Ja
Call BlastJaJa With a power dialer, offered by CrazyCall, each user can place one call at the same time, but the time between the calls can be configured and reduced in the call settingsJa call blast multiple phones at the same time.Ja
Call RecordingJaJa Yes, each call is recorded and available for download. You can also use live listening to to monitor conversations in real timeJa Keep a record of your company’s most important phone calls.Ja Securely record incoming calls, record outbound calls and never worry about losing a record of this conversation later when you really need it. Pricing: $10/user/mo (min. 2 users)Ja Record your calls and have them sent to your email. Or, record transcriptions of each call.
Call LogsJa View all past calls (inbound and outbound) and archive as needed.Ja Yes, you can check the contact history and see the user activity, including phone calls, status changes, notes and data modifications, displayed in chronological orderJa keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.Ja Keep statistical records and reports of each and every call.
Call FlipJaNeinJa With Call Flip you can simply move an ongoing call between your desk phone, mobile phone or softphone.NeinJa
VoicemailJa Receive voicemails in your mailbox. Play them directly from the email.JaJa Voicemails are converted to WAV or MP3 audio files and sent via email or multimedia messages.JaJaJa
Visual voicemailJa Shared voicemail view within the app.NeinJaJa Visual Voicemail: Department voicemail allows teams of people to see voicemails left by customers and easily distribute the follow up tasksJa
Click to CallJa Easily add a Call button on your website to let visitors call you without friction. Use Aircall design or yours.JaJa Click to Call or Click to Speak options on your website. They may call you directly from the website itself, or enter their phone number to receive a call on their phone.
REST API- Webhooks availableJaNeinNeinJa Ringio CRM API
Integration with third parties services
Microsoft Outlook IntegrationNeinJa Receive voice and fax messages in Outlook and send out faxes from any Microsoft Office application.Nein
Google Docs IntegrationNeinJaNein
Google Contacts SyncNeinNeinJa
Box IntegrationNeinJa Send faxes directly from your Box accountNein
Other integrationJa Salesforce, Hubspot, Microsoft Dynamics, Pipedrive, Slack, Intercom more than 50 integrationsJa Connect to other apps with Zapier, PipedriveNeinJa RingCentral CloudFaxJa Batchbook CRM plugin, Highrise CRM Plugin, Salesforce CRM Plugin, Wufoo Integration, Zoho CRM Plugin
Mobile Applications
Application iPhoneJaNein coming soonNeinJaNein coming soonJa
Android AppJaNein coming soonNeinJaJaJa
Blackberry applicationNeinNeinNeinJaNeinJa
Phone supportJa (646) 776-5948Ja +1 4153661222Ja (800) 279-1455Ja +353 15 41 0121
Email supportJaJa support(at)
Comparison best Cloud VOIP providers for small business IP phone PBX systems
Help Desk
2023-03-11 13:18:45
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User reviews and comments

  • Spoke Phone on 2023-07-27 13:35:23

    It's a great article, If you wanted to try a new VOIP system you can try Spoke Phone,

  • Nati on 2020-05-13 13:32:56

    The best VoIP service I've come across is definitely from Global Call Forwarding. I purchased my business toll free number from this company and it has worked out so well for us. Very affordable, high-quality number, great additional features, excellent for my biz.

  • MF77 on 2020-05-07 21:19:01

    Great post with a lot of good information for comparison. These are all well known providers in the market, but I use a provider that has been around for over two decades and they have been amazing. United World Telecom provides my business phone numbers and a ton of features that I find life-saving, especially with all that is going on today and how reliant we are on being able to work remotely.

  • ram on 2019-08-08 11:26:51

    Thank you for sharing your valuable information. This information is very useful and I suggested one more VoIP Office Best Business VoIP Service provider. VoIP Office LLC 4000 Livernois Road Troy, MI 48098 Tel: 248-436-3600

  • peter.bernhard on 2019-04-17 19:20:55

    Great article! To add more, with Hosted Voice by Thinktel you can take advantage of over 50 features and multiple phone models. A full featured web portal allows you to customize how your employees work. Need more? Hosted Voice includes Unified Communications features like instant messaging, video chat, presence (co-worker status) and voice to text transcription that integrates across all your devices – desktop, mobile, and tablet. It’s truly the last phone system you’ll ever need.

  • kristiallen939 on 2018-12-13 07:57:12

    All listed VOIP provider is best but I would recommend CallHippo because it's cheaper then ring central and having all advanced communication capabilities like call recording, call forwarding, IVR, on hold music, voicemail and so on. and their support team always available to help you.

  • sami on 2018-11-28 10:30:06

    I agree that, all these VoIP providers are in the market for a long time and have been providing some great services for businesses. However, there are some new entrants in the market who are offering best VoIP services at a very cost-effective price. XenVoice is one such company who deserves to be in the list of top 10 VoIP providers for business. From startups to large enterprises, their cloud phone solutions meet the needs of any type of business in any industry.And their plan starts as low as $4.99/Month which is unique in market.

  • voiptoners on 2018-03-07 03:57:49

    Nice comparison table there. Quite a number for Aircall and I would go for Grasshopper.

  • Jonathan Anguelov on 2015-05-28 16:07:00

    Great and easy tool to use. You set up an amazing phone system in a minute.

  • ac69 on 2013-02-19 18:20:49