History of LibChat

Last update 2012-08-02 18:27:38

Creation date 2012-06-21 18:48:25

• 
  mobilesworking on 2012-08-02 18:27:38Report

  Stats/report generation

  yes Extensive analytical tools. http://www.springshare.com/libanswers/features.html

• 
  Vanina on 2012-07-10 09:45:24Report

  Kostenlose Testphase

  yes

• 
  Vanina on 2012-07-10 09:42:51Report

  Chat transcripts

  yes

  Flash-based

  no

  Customer support

  yes

  Trial

  yes

• 
  askwarok on 2012-06-27 20:56:34Report

  Other Libraries Using Platform

  LibChat is not yet fully functional. They plan to have LibChat functioning before Meebo is retired.

• 
  askwarok on 2012-06-27 18:49:07Report

  Privacy (Both staff and public)

  Both staff and public can remain anonymous.

• 
  askwarok on 2012-06-27 18:40:25Report

  Other Libraries Using Platform

  Douglas College Library http://library.douglas.bc.ca/library/formref.html

• 
  askwarok on 2012-06-27 18:39:35Report

  Stats/report generation

  yes Very extensive analytical tools. http://www.springshare.com/libanswers/features.html

• 
  askwarok on 2012-06-27 18:38:48Report

  Stats/report generation

  yes COMPREHENSIVE STATISTCS & ANALYTICS TOOLS http://www.springshare.com/libanswers/features.html

• 
  askwarok on 2012-06-27 18:24:33Report

  Notable Features

  LibChat comes with LibAnswers. Library can create a FAQ section using questions asked.

• 
  askwarok on 2012-06-27 17:46:39Report

  Help Guides & Instructional Material

  Webinars, instructional documentation and online training offered.

• 
  askwarok on 2012-06-27 17:43:23Report

  Host (Canada or other?)

  U.S. Also includes a free custom domain of your choice (e.g., answers.school.edu, or reference.yourlib.org)

• 
  askwarok on 2012-06-27 17:33:28Report

  Chat transcripts

  Yes - can be emailed to patron after chat - can be deleted

• 
  askwarok on 2012-06-27 17:25:32Report

  Chat transcripts

  Yes - can be emailed to patron after chat

• 
  askwarok on 2012-06-27 15:57:35Report

  Embeddable

  yes Widget

• 
  askwarok on 2012-06-27 15:48:42Report

  Preisgestaltung

  Dependent on student population. (Waiting for quote.)

  Chat transcripts

  Yes

• 
  askwarok on 2012-06-26 20:55:00Report

  Multiple Users

  Yes

• 
  mobilesworking on 2012-06-25 19:11:50Report

  Editor

  public

  Viewer

  public

• 
  mobilesworking on 2012-06-22 21:33:47Report

  Local client available

  no

  Networks supported

  None: not based on Jabber protocol

• 
  mobilesworking on 2012-06-22 21:26:25Report

  Audio/video

  no

  File attachment

  no

  Cross-platform

  All major browsers

  Custom APIs

  no

• 
  mobilesworking on 2012-06-22 20:30:51Report

  Webseite

  http://springshare.com/libanswers/

  Mobile-friendly widget

  yes

  SMS

  yes

  Ads

  no

  Privacy features

  Patron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"

  Customizable appearance

  yes

  Twitter integration

  yes

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