History of LibChat

Last update Aug. 2^nd 2012 6:27:38 PM

Creation date Jun. 21^st 2012 6:48:25 PM

• 
  mobilesworking on Aug. 2^nd 2012 6:27:38 PMReport

  Stats/report generation

  yes Extensive analytical tools. http://www.springshare.com/libanswers/features.html

• 
  Vanina on Jul. 10^th 2012 9:45:24 AMReport

  Free trial period

  yes

• 
  Vanina on Jul. 10^th 2012 9:42:51 AMReport

  Chat transcripts

  yes

  Flash-based

  no

  Customer support

  yes

  Trial

  yes

• 
  askwarok on Jun. 27^th 2012 8:56:34 PMReport

  Other Libraries Using Platform

  LibChat is not yet fully functional. They plan to have LibChat functioning before Meebo is retired.

• 
  askwarok on Jun. 27^th 2012 6:49:07 PMReport

  Privacy (Both staff and public)

  Both staff and public can remain anonymous.

• 
  askwarok on Jun. 27^th 2012 6:40:25 PMReport

  Other Libraries Using Platform

  Douglas College Library http://library.douglas.bc.ca/library/formref.html

• 
  askwarok on Jun. 27^th 2012 6:39:35 PMReport

  Stats/report generation

  yes Very extensive analytical tools. http://www.springshare.com/libanswers/features.html

• 
  askwarok on Jun. 27^th 2012 6:38:48 PMReport

  Stats/report generation

  yes COMPREHENSIVE STATISTCS & ANALYTICS TOOLS http://www.springshare.com/libanswers/features.html

• 
  askwarok on Jun. 27^th 2012 6:24:33 PMReport

  Notable Features

  LibChat comes with LibAnswers. Library can create a FAQ section using questions asked.

• 
  askwarok on Jun. 27^th 2012 5:46:39 PMReport

  Help Guides & Instructional Material

  Webinars, instructional documentation and online training offered.

• 
  askwarok on Jun. 27^th 2012 5:43:23 PMReport

  Host (Canada or other?)

  U.S. Also includes a free custom domain of your choice (e.g., answers.school.edu, or reference.yourlib.org)

• 
  askwarok on Jun. 27^th 2012 5:33:28 PMReport

  Chat transcripts

  Yes - can be emailed to patron after chat - can be deleted

• 
  askwarok on Jun. 27^th 2012 5:25:32 PMReport

  Chat transcripts

  Yes - can be emailed to patron after chat

• 
  askwarok on Jun. 27^th 2012 3:57:35 PMReport

  Embeddable

  yes Widget

• 
  askwarok on Jun. 27^th 2012 3:48:42 PMReport

  Pricing

  Dependent on student population. (Waiting for quote.)

  Chat transcripts

  Yes

• 
  askwarok on Jun. 26^th 2012 8:55:00 PMReport

  Multiple Users

  Yes

• 
  mobilesworking on Jun. 25^th 2012 7:11:50 PMReport

  Editor

  public

  Viewer

  public

• 
  mobilesworking on Jun. 22^nd 2012 9:33:47 PMReport

  Local client available

  no

  Networks supported

  None: not based on Jabber protocol

• 
  mobilesworking on Jun. 22^nd 2012 9:26:25 PMReport

  Audio/video

  no

  File attachment

  no

  Cross-platform

  All major browsers

  Custom APIs

  no

• 
  mobilesworking on Jun. 22^nd 2012 8:30:51 PMReport

  Website

  http://springshare.com/libanswers/

  Mobile-friendly widget

  yes

  SMS

  yes

  Ads

  no

  Privacy features

  Patron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"

  Customizable appearance

  yes

  Twitter integration

  yes

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