LibChat
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Name | LibChat |
|---|---|
| Website | springshare.com/... |
| Pricing | |
| Price | $499 annually |
| Free trial period | Yes |
| Features | |
| Cross-platform | All major browsers |
| Networks supported | None: not based on Jabber protocol |
| Concurrent operators | 2 |
| Flash-based | No |
| Chat transcripts | Yes |
| LibAnswers/Guides integration | Yes |
| SMS | Yes |
| Twitter integration | Yes |
| Embeddable | Yes Widget |
| Mobile-friendly widget | Yes |
| Customizable appearance | Yes |
| Multiple queues | Yes |
| Transfer chats | Yes |
| Stats/report generation | Yes Extensive analytical tools. http://www.springshare.com/libanswers/features.html |
| Custom APIs | No |
| Local client available | No |
| File attachment | No |
| Ads | No |
| Audio/video | No |
| Customizable notifications | Yes |
| Privacy features | Patron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way" |
| Customer support | Yes |
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