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LibChat

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So Long, Meebo: Virtual Reference & Chat Options for Libraries
Name
LibChat
Websitespringshare.com/...
Pricing
Price$499 annually
Free trial periodYes
Features
Cross-platformAll major browsers
Networks supportedNone: not based on Jabber protocol
Concurrent operators2
Flash-basedNo
Chat transcriptsYes
LibAnswers/Guides integrationYes
SMSYes
Twitter integrationYes
EmbeddableYes Widget
Mobile-friendly widgetYes
Customizable appearanceYes
Multiple queuesYes
Transfer chatsYes
Stats/report generationYes Extensive analytical tools. http://www.springshare.com/libanswers/features.html
Custom APIsNo
Local client availableNo
File attachmentNo
AdsNo
Audio/videoNo
Customizable notificationsYes
Privacy featuresPatron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"
Customer supportYes
Communications
English
Public
Public
Aug. 2nd 2012 6:27:38 PM
Jun. 21st 2012 6:48:25 PM
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