LibraryH3lp
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Name | LibraryH3lp |
|---|---|
| Website | libraryh3lp.com |
| Pricing | |
| Price | from $180 annually, depends on institution size; SMS begins at $50
per 1000 msgs libraryh3lp.com/... Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS |
| Free trial period | Yes 90 days |
| Features | |
| Cross-platform | All major browsers |
| Networks supported | AIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber |
| Concurrent operators | Unlimited |
| Flash-based | No |
| Chat transcripts | Yes can be toggled on/off |
| LibAnswers/Guides integration | Yes Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html |
| SMS | Yes |
| Twitter integration | - In development |
| Embeddable | Yes Widget (includes "float over" and "pop out" options) |
| Mobile-friendly widget | Yes |
| Customizable appearance | Yes |
| Multiple queues | Yes |
| Transfer chats | Yes |
| Stats/report generation | Yes Extensive reporting tools available; stats also available via API. |
| Custom APIs | Yes APIs and "hackable code" |
| Local client available | Yes through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients. |
| File attachment | Yes 20 meg max |
| Ads | No |
| Audio/video | No |
| Customizable notifications | Yes Standard away message or hide widget when offline |
| Privacy features | Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining |
| Customer support | Yes |
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