LibraryH3lp

See the reference side-by-side comparison So Long, Meebo: Virtual Reference & Chat Options for Libraries

Pricing
	LibraryH3lp

Like	0 Likes
Website	http://libraryh3lp.com/
Last update	2012-08-02 18:27:38
Price	from $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs https://libraryh3lp.com/pricing Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS
Free trial period	Yes 90 days
Features
Cross-platform	All major browsers
Networks supported	AIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber
Concurrent operators	Unlimited
Flash-based	No
Chat transcripts	Yes can be toggled on/off
LibAnswers/Guides integration	Yes Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html
SMS	Yes
Twitter integration	- In development
Embeddable	Yes Widget (includes "float over" and "pop out" options)
Mobile-friendly widget	Yes
Customizable appearance	Yes
Multiple queues	Yes
Transfer chats	Yes
Stats/report generation	Yes Extensive reporting tools available; stats also available via API.
Custom APIs	Yes APIs and "hackable code"
Local client available	Yes through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.
File attachment	Yes 20 meg max
Ads	No
Audio/video	No
Customizable notifications	Yes Standard away message or hide widget when offline
Privacy features	Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining
Customer support	Yes

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