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LibraryH3lp

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So Long, Meebo: Virtual Reference & Chat Options for Libraries
Name
LibraryH3lp
Websitelibraryh3lp.com
Pricing
Pricefrom $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs
libraryh3lp.com/...
Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS

Free trial periodYes 90 days
Features
Cross-platformAll major browsers
Networks supportedAIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber
Concurrent operatorsUnlimited
Flash-basedNo
Chat transcriptsYes can be toggled on/off
LibAnswers/Guides integrationYes Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html
SMSYes
Twitter integration- In development
EmbeddableYes Widget (includes "float over" and "pop out" options)
Mobile-friendly widgetYes
Customizable appearanceYes
Multiple queuesYes
Transfer chatsYes
Stats/report generationYes Extensive reporting tools available; stats also available via API.
Custom APIsYes APIs and "hackable code"
Local client availableYes through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.
File attachmentYes 20 meg max
AdsNo
Audio/videoNo
Customizable notificationsYes Standard away message or hide widget when offline
Privacy featuresLibrary can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining
Customer supportYes
Communications
English
Public
Public
Aug. 2nd 2012 6:27:38 PM
Jun. 21st 2012 6:48:25 PM
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