History of LibraryH3lp

Last update Aug. 2^nd 2012 6:27:38 PM

Creation date Jun. 21^st 2012 6:48:25 PM

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  mobilesworking on Aug. 2^nd 2012 6:27:38 PMReport

  Non visible value updated

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  Vanina on Jul. 10^th 2012 9:45:24 AMReport

  Free trial period

  yes 90 days

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  Vanina on Jul. 10^th 2012 9:42:51 AMReport

  Chat transcripts

  yes can be toggled on/off

  Flash-based

  no

  Customer support

  yes

  Trial

  yes 90 days

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  Pam on Jul. 3^rd 2012 9:14:10 PMReport

  Pricing

  population-based, starting at $180/yr 20,001 - 25,000 students: $540 US annually; 25,001 - 30,000students: $600 US annually (Free trial available)

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  Pam on Jun. 28^th 2012 3:46:13 PMReport

  Privacy features

  Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining

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  Pam on Jun. 28^th 2012 5:09:58 AMReport

  Local client available

  yes through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.

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  Pam on Jun. 28^th 2012 3:02:50 AMReport

  Multiple Users

  Yes (unlimited concurrent operators in all subscriptions)

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  Pam on Jun. 28^th 2012 2:59:06 AMReport

  Non visible value updated

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  Pam on Jun. 28^th 2012 2:55:46 AMReport

  Host (Canada or other?)

  Servers in U.S., Canada, Europe, and Singapore

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  Pam on Jun. 28^th 2012 2:43:00 AMReport

  LibAnswers/Guides integration

  yes Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html

  File attachment

  yes 20 meg max

  Stats/report generation

  yes Extensive reporting tools available; stats also available via API.

• 
  askwarok on Jun. 27^th 2012 6:35:20 PMReport

  Notable Features

  Extensive documentation on easy switch over from Meebo.

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  askwarok on Jun. 27^th 2012 5:43:23 PMReport

  Host (Canada or other?)

  U.S.

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  askwarok on Jun. 27^th 2012 5:33:28 PMReport

  Chat transcripts

  Yes - can be emailed to patron after chat - can be deleted

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  askwarok on Jun. 27^th 2012 5:30:20 PMReport

  Privacy (Both staff and public)

  Both staff and public can remain anonymous.

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  askwarok on Jun. 27^th 2012 5:27:40 PMReport

  Pricing

  20,001 - 25,000 students: $540 US annually; 25,001 - 30,000 students: $600 US annually (Free trial available)

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  askwarok on Jun. 27^th 2012 5:25:32 PMReport

  Help Guides & Instructional Material

  Instructional videos and documentation. Guidelines for switching from Meebo available: http://docs.libraryh3lp.com/meebo-drop-in-replacement.html and http://libraryh3lp.blogspot.ca/2012/06/libraryh3lp-demo-and-overview-for-meebo.html

  Chat transcripts

  Yes - can be emailed to patron after chat

• 
  askwarok on Jun. 27^th 2012 5:04:19 PMReport

  Other Libraries Using Platform

  UWO: http://www.lib.uwo.ca/ ; University of Manitoba: http://umanitoba.ca/libraries/

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  askwarok on Jun. 27^th 2012 3:57:35 PMReport

  Embeddable

  yes Widget (includes "float over" and "pop out" options)

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  askwarok on Jun. 27^th 2012 3:48:42 PMReport

  Chat transcripts

  Yes

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  askwarok on Jun. 26^th 2012 8:55:00 PMReport

  Pricing

  20,001 - 25,000 students: $540 annually; 25,001 - 30,000 students: $600 annually (Free trial available)

  Multiple Users

  Yes

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