Historique de LibraryH3lp

Mis à jour 2012-08-02 18:27:38 Date de création 2012-06-21 18:48:25
  • Price
    from $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs
    https://libraryh3lp.com/pricing
    Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS

    English Posté 2012-08-02 18:27:38 par mobilesworking
  • Période d'essai gratuite
    yes 90 days
    English Posté 2012-07-10 09:45:24 par Vanina
  • Chat transcripts
    yes can be toggled on/off
    Flash-based
    no
    Customer support
    yes
    Trial
    yes 90 days
    English Posté 2012-07-10 09:42:51 par Vanina
  • Tarifs
    population-based, starting at $180/yr 20,001 - 25,000 students: $540 US annually; 25,001 - 30,000students: $600 US annually (Free trial available)
    English Posté 2012-07-03 21:14:10 par Pam
  • Privacy features
    Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining
    English Posté 2012-06-28 15:46:13 par Pam
  • Local client available
    yes through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.
    English Posté 2012-06-28 05:09:58 par Pam
  • Multiple Users
    Yes (unlimited concurrent operators in all subscriptions)
    English Posté 2012-06-28 03:02:50 par Pam
  • Price
    from $180 annually, depends on population size; SMS begins at $50 per 1000 msgs
    https://libraryh3lp.com/pricing
    Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS

    *Coates cost 2010-12: $167.20; $133.40; $59.20
    English Posté 2012-06-28 02:59:06 par Pam
  • Host (Canada or other?)
    Servers in U.S., Canada, Europe, and Singapore
    English Posté 2012-06-28 02:55:46 par Pam
  • LibAnswers/Guides integration
    yes Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html
    File attachment
    yes 20 meg max
    Stats/report generation
    yes Extensive reporting tools available; stats also available via API.
    English Posté 2012-06-28 02:43:00 par Pam
  • Notable Features
    Extensive documentation on easy switch over from Meebo.
    English Posté 2012-06-27 18:35:20 par askwarok
  • Host (Canada or other?)
    U.S.
    English Posté 2012-06-27 17:43:23 par askwarok
  • Chat transcripts
    Yes - can be emailed to patron after chat - can be deleted
    English Posté 2012-06-27 17:33:28 par askwarok
  • Privacy (Both staff and public)
    Both staff and public can remain anonymous.
    English Posté 2012-06-27 17:30:20 par askwarok
  • Tarifs
    20,001 - 25,000 students: $540 US annually; 25,001 - 30,000 students: $600 US annually (Free trial available)
    English Posté 2012-06-27 17:27:40 par askwarok
  • Help Guides & Instructional Material
    Instructional videos and documentation. Guidelines for switching from Meebo available: http://docs.libraryh3lp.com/meebo-drop-in-replacement.html and http://libraryh3lp.blogspot.ca/2012/06/libraryh3lp-demo-and-overview-for-meebo.html
    Chat transcripts
    Yes - can be emailed to patron after chat
    English Posté 2012-06-27 17:25:32 par askwarok
  • Other Libraries Using Platform
    UWO: http://www.lib.uwo.ca/ ; University of Manitoba: http://umanitoba.ca/libraries/
    English Posté 2012-06-27 17:04:19 par askwarok
  • Embeddable
    yes Widget (includes "float over" and "pop out" options)
    English Posté 2012-06-27 15:57:35 par askwarok
  • Chat transcripts
    Yes
    English Posté 2012-06-27 15:48:42 par askwarok
  • Tarifs
    20,001 - 25,000 students: $540 annually; 25,001 - 30,000 students: $600 annually (Free trial available)
    Multiple Users
    Yes
    English Posté 2012-06-26 20:55:00 par askwarok
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