History of LibraryH3lp

Last update Aug. 2^nd 2012 6:27:38 PM

Creation date Jun. 21^st 2012 6:48:25 PM

mobilesworking on Jun. 25^th 2012 7:11:50 PM
Editor
public
Viewer
public
mobilesworking on Jun. 22^nd 2012 10:22:58 PM
Non visible value updated
mobilesworking on Jun. 22^nd 2012 9:55:44 PM
Non visible value updated
Customer support
Yes
Embeddable
yes (includes "float over" and "pop out" options)
mobilesworking on Jun. 22^nd 2012 9:36:27 PM
Chat transcripts
Yes, can be toggled on/off
Flash-based
No
mobilesworking on Jun. 22^nd 2012 9:33:47 PM
Audio/video
no
mobilesworking on Jun. 22^nd 2012 9:26:25 PM
Website
http://libraryh3lp.com/
Networks supported
AIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber
Custom APIs
yes APIs and "hackable code"
mobilesworking on Jun. 22^nd 2012 8:30:51 PM
Mobile-friendly widget
yes
SMS
yes
Privacy features
Anonymize identifying information; SSL encryption; no ads; no data mining
Customizable appearance
yes
Twitter integration
- In development
mobilesworking on Jun. 21^st 2012 6:56:35 PM
Collaboration
yes librarians by expertise and route chats accordingly
Local client available
yes through Pidgin, Adium, Psi
mobilesworking on Jun. 21^st 2012 6:48:26 PM
Mode
70
Name
LibraryH3lp
Viewer
unlisted
Editor
mobilesworking-1afn5rgi
Category
communications
Non visible value updated
Concurrent operators
Unlimited
Customizable appearance
Yes
Multiple queues
yes
Embeddable
yes (includes "float over" and "pop out" options, too)
Cross-platform
All major browsers
Mobile-friendly widget
Yes, auto-detects
LibAnswers/Guides integration
no
Flash-based
No, JavaScript
Transfer chats
yes
Chat transcripts
Yes, can be toggled
Stats/report generation
yes
Customer support
Yes, through Chatstaff
Trial
Yes, 90 days
Custom APIs
Yes, APIs and "hackable code"
SMS
yes SMS
Networks supported
AIM, MSN, Yahoo!, Facebook, Google Talk, ICQ
Local client available
Yes, through Pidgin, Adium, Psi
File attachment
yes 10 meg max
Ads
no
Privacy features
SSL encryption, no ads, no data mining
Anonymize identifying data
yes
Collaboration
Group librarians by expertise and route chats accordingly
Customizable notifications
yes Standard away message or hide widget when offline

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