History of OggFlow

Last update 2017-10-14 16:08:10

Creation date 2013-07-22 18:50:15

Shawn on 2017-10-14 16:08:10
Pricing plans
- Basic 1 Agent Facebook Pages, google mail, Twiter FREE
- Starter ^ + 3 Members + Web Phone calling 14.95
- Business ^ + 6 Members +Toll Free Number and Wholesale Minutes 29.95
- Large ^ + 16 Members 79.95
- Extreme ^ + 40+ Members + dedicated server 199.95
Web-based Application
yes Responsive
IM (Google Talk, Jabber...) integration
yes Full live chat agent channel over Google Hangouts
Desktop Applications
yes Live Chat, Web Phone
Native mobile application
yes Native Android and iOS
Works for customers on mobile devices?
yes Yes customers can call into support app over WebRTC (browser) or using mobile calling.
Chat statistics
yes Yes including website and support channel analytics.
Multi-site
yes Supports unlimited sites.
Multiple operators
yes One operator in free version, multiple agents and level 2 experts.
Conversation transcripts
yes Yes, customer can request and email at end of live chat.
Offline messages
yes Yes Supports Office Hours and collects info automatically when closed.
Visual customization
yes Full CSS customization of chat widget available.
Visitor details
yes Tracks pages and how many visits.
International support
- coming soon, full UTF-8 Support
Clickpath Tracker
no
Transfer to another operator
yes Can transfer and requeue back to agent pool.
Video chat
- Audio web chat, video on the way.
Website Phone
yes Customers can click the phone option (next to the live chat button) and immediately place a call into the support agents through the browser.
Toll Free Number
yes Toll Free number included with live chat widget which is directed to the agent queue and is answered in the OggFlow application.
Shawn on 2017-10-14 15:35:50
Back end
Runs on linux server.
Clarita92 on 2014-07-17 12:11:18
Google+
https://plus.google.com/+planzone
Vanina on 2013-07-26 22:58:47
License
Proprietary
SaaS
yes
Free plan
yes
Starting price
14 USD / month
Preis
49 USD /month
Vanina on 2013-07-26 22:46:59
Beschreibung
When a customer needs help… Oggflow offers support ticketing through any channel.
- With just a few clicks, Oggflow lets you set up a beautiful, customizable live chat widget that feeds right into Oggflow. So, when people need help on your website … they can just click on the widget and start a one-on-one conversation with agents or team members.
- Oggflow supports email integration that can listen for inbound emails in specific folders, automatically create tickets and associate them with projects and teams.
Shawn on 2013-07-26 02:21:42
Solution hébergée
yes
Solution à installer
yes
Tarif de base hébergement / an
0 USD
Contacts Address Book
yes
SSL Security
yes
Mobile version
yes
Project Milestones
yes
Tasks management
yes
Workflow system
yes
Issue tracking
yes
Document editing
yes
Document sharing and storage
yes
Access rights management
yes
Document Versioning
yes
Live chat
yes
Social Share
yes
Google Apps integration
yes
Microsoft Office Integration
yes
Email support
yes
Description/Tags for documents
yes
Shawn on 2013-07-26 01:50:38
Tags
yes
Projects
yes
Email notifications
yes
Email integration
yes
Reports
yes
IM integration
yes
Contacts
yes
Tasks delegation
yes
Multiple Team Support
yes
Collaboration
yes
Developer API
yes
Shawn on 2013-07-25 22:58:33
Pricing plans
- Free Plan Single Chat Widget
- 3 Team Members $14/month
- 10 Team Members $49/month
Shawn on 2013-07-22 18:57:22
Web-based Application
yes Setup, Monitoring Support Hub and Agent Chat Portal
Shawn on 2013-07-22 18:50:15
Mode
70
Name
OggFlow
Viewer
public
Editor
public
Category
livechat
Kostenlose Testphase
yes Free Plan Available
Webseite
http://oggflow.com
Pricing plans
- Free Plan Single Chat Widget
- 3 Team Members $14/month
- 10 Team Members $49/month
Launch date
2013-08-01
Bild
http://socialcompare.com/u/1307/oggflow-color-1ut2oedr.png
Beschreibung
When a customer needs help… Oggflow offers support ticketing through any channel.
- With just a few clicks, Oggflow lets you set up a beautiful, customizable live chat widget that feeds right into Oggflow. So, when people need help on your website … they can just click on the widget and start a one-on-one conversation with agents or team members.
- Oggflow supports email integration that can listen for inbound emails in specific folders, automatically create tickets and associate them with projects and teams.
Web-based Application
yes Setup and monitoring via Web
IM (Google Talk, Jabber...) integration
yes Notification to gTalk/Jabber when not online or always (configurable)
Desktop Applications
yes Outlook Integration
Works for customers on mobile devices?
yes
Chat statistics
yes
Multi-site
yes
Multiple operators
yes
Conversation transcripts
yes
Offline messages
yes
Visitor details
yes
Visual customization
yes
Predefined responses
yes
Clickpath Tracker
yes
Transfer to another operator
yes
Custom extensions
yes
Proactive chat triggers
yes
Visitor Monitoring
yes
Video chat
no
Native mobile application
yes SMS Notifications
API
yes
Twitter
https://twitter.com/oggflow
Facebook
https://www.facebook.com/pages/OGGflow/564931740192684?ref=hl

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