History of OggFlow

Last update 2017-10-14 16:08:10

Creation date 2013-07-22 18:50:15

• 
  Shawn on 2017-10-14 16:08:10Informe

  Pricing plans

  • Basic 1 Agent Facebook Pages, google mail, Twiter FREE
  • Starter ^ + 3 Members + Web Phone calling 14.95
  • Business ^ + 6 Members +Toll Free Number and Wholesale Minutes 29.95
  • Large ^ + 16 Members 79.95
  • Extreme ^ + 40+ Members + dedicated server 199.95

  Web-based Application

  yes Responsive

  IM (Google Talk, Jabber...) integration

  yes Full live chat agent channel over Google Hangouts

  Desktop Applications

  yes Live Chat, Web Phone

  Native mobile application

  yes Native Android and iOS

  Works for customers on mobile devices?

  yes Yes customers can call into support app over WebRTC (browser) or using mobile calling.

  Chat statistics

  yes Yes including website and support channel analytics.

  Multi-site

  yes Supports unlimited sites.

  Multiple operators

  yes One operator in free version, multiple agents and level 2 experts.

  Conversation transcripts

  yes Yes, customer can request and email at end of live chat.

  Offline messages

  yes Yes Supports Office Hours and collects info automatically when closed.

  Visual customization

  yes Full CSS customization of chat widget available.

  Visitor details

  yes Tracks pages and how many visits.

  International support

  - coming soon, full UTF-8 Support

  Clickpath Tracker

  no

  Transfer to another operator

  yes Can transfer and requeue back to agent pool.

  Video chat

  - Audio web chat, video on the way.

  Website Phone

  yes Customers can click the phone option (next to the live chat button) and immediately place a call into the support agents through the browser.

  Toll Free Number

  yes Toll Free number included with live chat widget which is directed to the agent queue and is answered in the OggFlow application.

• 
  Shawn on 2017-10-14 15:35:50Informe

  Back end

  Runs on linux server.

• 
  Clarita92 on 2014-07-17 12:11:18Informe

  Google+

  https://plus.google.com/+planzone

• 
  Vanina on 2013-07-26 22:58:47Informe

  License

  Proprietary

  SaaS

  yes

  Free plan

  yes

  Starting price

  14 USD / month

  Precio

  49 USD /month

• 
  Vanina on 2013-07-26 22:46:59Informe

  Descripción

  When a customer needs help… Oggflow offers support ticketing through any channel.

  • With just a few clicks, Oggflow lets you set up a beautiful, customizable live chat widget that feeds right into Oggflow. So, when people need help on your website … they can just click on the widget and start a one-on-one conversation with agents or team members.
  • Oggflow supports email integration that can listen for inbound emails in specific folders, automatically create tickets and associate them with projects and teams.

• 
  Shawn on 2013-07-26 02:21:42Informe

  Solution hébergée

  yes

  Solution à installer

  yes

  Tarif de base hébergement / an

  0 USD

  Contacts Address Book

  yes

  SSL Security

  yes

  Mobile version

  yes

  Project Milestones

  yes

  Tasks management

  yes

  Workflow system

  yes

  Issue tracking

  yes

  Document editing

  yes

  Document sharing and storage

  yes

  Access rights management

  yes

  Document Versioning

  yes

  Live chat

  yes

  Social Share

  yes

  Google Apps integration

  yes

  Microsoft Office Integration

  yes

  Email support

  yes

  Description/Tags for documents

  yes

• 
  Shawn on 2013-07-26 01:50:38Informe

  Tags

  yes

  Projects

  yes

  Email notifications

  yes

  Email integration

  yes

  Reports

  yes

  IM integration

  yes

  Contacts

  yes

  Tasks delegation

  yes

  Multiple Team Support

  yes

  Collaboration

  yes

  Developer API

  yes

• 
  Shawn on 2013-07-25 22:58:33Informe

  Pricing plans

  • Free Plan Single Chat Widget
  • 3 Team Members $14/month
  • 10 Team Members $49/month

• 
  Shawn on 2013-07-22 18:57:22Informe

  Web-based Application

  yes Setup, Monitoring Support Hub and Agent Chat Portal

• 
  Shawn on 2013-07-22 18:50:15Informe

  Mode

  70

  Nombre

  OggFlow

  Viewer

  public

  Editor

  public

  Category

  livechat

  Período de prueba gratuito

  yes Free Plan Available

  Sitio web

  http://oggflow.com

  Pricing plans

  • Free Plan Single Chat Widget
  • 3 Team Members $14/month
  • 10 Team Members $49/month

  Launch date

  2013-08-01

  Imagen

  http://socialcompare.com/u/1307/oggflow-color-1ut2oedr.png

  Descripción

  When a customer needs help… Oggflow offers support ticketing through any channel.

  • With just a few clicks, Oggflow lets you set up a beautiful, customizable live chat widget that feeds right into Oggflow. So, when people need help on your website … they can just click on the widget and start a one-on-one conversation with agents or team members.
  • Oggflow supports email integration that can listen for inbound emails in specific folders, automatically create tickets and associate them with projects and teams.

  Web-based Application

  yes Setup and monitoring via Web

  IM (Google Talk, Jabber...) integration

  yes Notification to gTalk/Jabber when not online or always (configurable)

  Desktop Applications

  yes Outlook Integration

  Works for customers on mobile devices?

  yes

  Chat statistics

  yes

  Multi-site

  yes

  Multiple operators

  yes

  Conversation transcripts

  yes

  Offline messages

  yes

  Visitor details

  yes

  Visual customization

  yes

  Predefined responses

  yes

  Clickpath Tracker

  yes

  Transfer to another operator

  yes

  Custom extensions

  yes

  Proactive chat triggers

  yes

  Visitor Monitoring

  yes

  Video chat

  no

  Native mobile application

  yes SMS Notifications

  API

  yes

  Twitter

  https://twitter.com/oggflow

  Facebook

  https://www.facebook.com/pages/OGGflow/564931740192684?ref=hl