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Link
FreshDeskhelplineHelpSpotJitbit HelpDeskSalesforce HelpDeskSaManageServicenowUserVoiceZendesk
Editor/OwnerSalesForceServicenow
Webseitefreshdesk.comhelpline.dehelpspot.comjitbit.com/...salesforce.com/...samanage.comservicenow.comuservoice.comzendesk.com
Latest version
SaaS- via EngineHostingJaJaJaJaJa
On Premise VersionJaJaNeinNeinNein
Sprachen
Platforms
WebJaJaJaJaJaJaJaJaJa
Mobile supportJaJaJaJa iPhone SDKJa
Sent emailsJaJaJaJa
networkedhelpdesk.orgJa
Preisgestaltung
Freie VersionJa 3 agents free- Trial 45d- Trial 30 dJa 3 agents free, limited features- trial 14 d- Trial on demandJa 1 forum- Trial 30d
Starting price$ 180 /y/agent$ 239 /user CAPEX$ 29$ 360 /y/agent 40,000 /y but possible MSP partners to lower$ 180 /y/agent$ 20 /y/agent max 3
Preis$ 300 /y/agent$ 540 /y base host$ 200 for UNLIMITED users on the "enterprise" plan$ 540 /y/agent$ 288 /y/agent
Price Advanced$ 480 /y/agent$ 600 /y/agent$ 1,020 /y/agent$ 1,200 /y/agent
Management
LDAP/AD integrationNeinJa Premise ?JaJa 2nd level price requiredJa
Intégration autres réseaux sociauxJa facebook,twitter,googleJaJa twitter, FacebookJa
Group User ControlsJa- price max
Support
Email SupportJaJaJa paid- price 2 only
Phone SupportNein manualJa paid- price 3
Eigenschaften
Project TrackingNein
Time tracking / TimesheetsJaJa
Resource managementNein
Scheduler- ?
ITIL complianceNeinJa
Self Help / KB / ForumsJa with granular /groupJaJa
Sicherheit
Compatible SSL- possible but not defaultJaJaJaJaJaJaJaJa
Service Level Agreement (SLA)JaJa
Data Import/ExportJaJaJa
Sprachen
Multi-languageJa 15 lang.JaJa us free, 3 lang entry, 50+ fullJaJaJa
EnglischJaJaJaJa
FrenchJaJaJa paidJa
DeutscheJaJaJaJa paidJa
ItalienischJaJaJa paid
SpanischJaJaJa paid