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ZendeskVision HelpdeskFreshDesk
Webseitezendesk.comvisionhelpdesk.comfreshdesk.com
Launch date2007-01-01
CreatorVision Helpdesk
LicenseProprietary
Implementation language(s)PHP, AJAX
Back endMySQL
SaaSJaJa
On Premise VersionNeinJa
Free planJa 30 days free trial
Starting price$ 20 /y/agent max 3$ 8 per mo for On-Premises and 12 USD per mo SaaS License$ 180 /y/agent
Preis$ 288 /y/agent$ 300 /y/agent
BeschreibungVision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.
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5.0/5 1 rating
3.5/5 2 ratings
5.0/5 1 rating
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APIJaJa
Facebookfacebook.com/...facebook.com/...
Twitter
Intégration autres réseaux sociauxJaJa facebook,twitter,google
Trial and Prices
  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

Chat statisticsJaJa
Native mobile applicationJaJa
Conversation transcriptsJaJa
Offline messagesJaJa
Visual customizationJaJa
Predefined responsesJaJa
Multi-siteJaJa
Visitor detailsJaJa
International supportJaJa
Multiple operatorsJaJa
Transfer to another operatorJaJa
Custom extensionsJaJa
Mobile supportJaJa
Freie Version- Trial 30d- Free License for Non Profit OrganizationJa 3 agents free
Multi-languageJaJaJa 15 lang.
CobrowsingJaJa
Visitor MonitoringJaJa
Affiliate / Credit ProgramJaJa
Preisgestaltung$8/per agent
Sent emailsJaJa
KalenderJaJa
Multi-Site DeploymentJaJa
Video chatJaNein
WYSIWYGJaJa
Alerts / Escalation-Ja
Compatible SSLJaJa- possible but not default
Web-based ApplicationJaJa
Desktop ApplicationsJa- Web Based
Phone Support- price 3JaNein manual
Email Support- price 2 onlyJaJa
Service Level Agreement (SLA)JaJa
Social Network IntegrationJaJa
Personnalisation de l'interfaceJaJa
Group User Controls- price maxJaJa
Custom FieldsJaJa
WebJaJaJa
Email ParsingJaJa
Multi-Language Staff and Client PortalsJaJa
Two-Way Email ParsingJaJa
Ticket BillingNeinJa
Multiple Company SupportNeinJa
Multiple Product SupportNeinJa
WorkFlowNeinJa
AutomationJaJa
SMS AlertsJaJa
Ticket ViewsJaJa
WHMCS IntegrationJaJa
Satellite FeatureNeinJa
Client ManagementJaJa
3rd Party Integration and HooksNeinJa
Custom ReportingNeinJa
Ticket PinningNeinJa
LDAP/AD integrationJaJaNein
networkedhelpdesk.orgJa
Price Advanced$ 1,200 /y/agent$ 480 /y/agent
StatistikenJaJa