Zendesk vs Vision Helpdesk vs FreshDesk
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Compare Zendesk vs Vision Helpdesk vs FreshDesk
Link | Zendesk | Vision Helpdesk | FreshDesk |
|---|---|---|---|
| Webseite | zendesk.com | visionhelpdesk.com | freshdesk.com |
| Launch date | 2007-01-01 | ||
| Creator | Vision Helpdesk | ||
| License | Proprietary | ||
| Implementation language(s) | PHP, AJAX | ||
| Back end | MySQL | ||
| SaaS | Ja | Ja | |
| On Premise Version | Nein | Ja | |
| Free plan | Ja 30 days free trial | ||
| Starting price | $ 20 /y/agent max 3 | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | $ 180 /y/agent |
| Preis | $ 288 /y/agent | $ 300 /y/agent | |
| Beschreibung | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | ||
| Bild |  |  | |
| Gesamtwertung | 5.0/5 1 rating | 3.5/5 2 ratings | 5.0/5 1 rating |
| Video | zendesk.com/... | ||
| Ich mag das | Likes 1 | Likes 5 | Likes 0 |
| API | Ja | Ja | |
| facebook.com/... | facebook.com/... | ||
| X (Twitter) | @zendesk | @visionhelpdesk | |
| Intégration autres réseaux sociaux | Ja | Ja facebook,twitter,google | |
| Trial and Prices |
| ||
| Chat statistics | Ja | Ja | |
| Native mobile application | Ja | Ja | |
| Conversation transcripts | Ja | Ja | |
| Offline messages | Ja | Ja | |
| Visual customization | Ja | Ja | |
| Predefined responses | Ja | Ja | |
| Multi-site | Ja | Ja | |
| Visitor details | Ja | Ja | |
| International support | Ja | Ja | |
| Multiple operators | Ja | Ja | |
| Transfer to another operator | Ja | Ja | |
| Custom extensions | Ja | Ja | |
| Mobile support | Ja | Ja | |
| Freie Version | - Trial 30d | - Free License for Non Profit Organization | Ja 3 agents free |
| Multi-language | Ja | Ja | Ja 15 lang. |
| Cobrowsing | Ja | Ja | |
| Visitor Monitoring | Ja | Ja | |
| Affiliate / Credit Program | Ja | Ja | |
| Preisgestaltung | $8/per agent | ||
| Sent emails | Ja | Ja | |
| Kalender | Ja | Ja | |
| Multi-Site Deployment | Ja | Ja | |
| Video chat | Ja | Nein | |
| WYSIWYG | Ja | Ja | |
| Alerts / Escalation | - | Ja | |
| Compatible SSL | Ja | Ja | - possible but not default |
| Web-based Application | Ja | Ja | |
| Desktop Applications | Ja | - Web Based | |
| Phone Support | - price 3 | Ja | Nein manual |
| Email Support | - price 2 only | Ja | Ja |
| Service Level Agreement (SLA) | Ja | Ja | |
| Social Network Integration | Ja | Ja | |
| Personnalisation de l'interface | Ja | Ja | |
| Group User Controls | - price max | Ja | Ja |
| Custom Fields | Ja | Ja | |
| Web | Ja | Ja | Ja |
| Email Parsing | Ja | Ja | |
| Multi-Language Staff and Client Portals | Ja | Ja | |
| Two-Way Email Parsing | Ja | Ja | |
| Ticket Billing | Nein | Ja | |
| Multiple Company Support | Nein | Ja | |
| Multiple Product Support | Nein | Ja | |
| WorkFlow | Nein | Ja | |
| Automation | Ja | Ja | |
| SMS Alerts | Ja | Ja | |
| Ticket Views | Ja | Ja | |
| WHMCS Integration | Ja | Ja | |
| Satellite Feature | Nein | Ja | |
| Client Management | Ja | Ja | |
| 3rd Party Integration and Hooks | Nein | Ja | |
| Custom Reporting | Nein | Ja | |
| Ticket Pinning | Nein | Ja | |
| LDAP/AD integration | Ja | Ja | Nein |
| networkedhelpdesk.org | Ja | ||
| Price Advanced | $ 1,200 /y/agent | $ 480 /y/agent | |
| Statistiken | Ja | Ja |
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Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software