History of LiveAgent

Last update May 3^rd 2019 1:36:19 PM

Creation date Jun. 4^th 2013 1:21:44 AM

Andy on May 3^rd 2019 1:36:19 PM
Website
http://www.liveagent.com/
Pricing plans
No limits of concurrent chats.
- Ticket Plan: $15/month per agent
- Ticket+Chat Plan: $29/month per agent
- All-inclusive Plan: $39/month per agent
Alexis on Oct. 2^nd 2018 9:24:55 AM
Video
http://www.youtube.com/watch?v=kQlD4yvMcLU
Alexis on Oct. 2^nd 2018 9:23:58 AM
Pricing plans
No limits of concurrent chats.
- Ticket Plan: $9/month per agent
- Ticket+Chat Plan: $29/month per agent
- All-inclusive Plan: $39/month per agent
Twitter
https://twitter.com/liveagent
ladesk on Aug. 15^th 2016 10:56:04 AM
Free trial period
yes Trial for 14 days, no credit card required.
Pricing plans
No limits of concurrent chats.
- Ticket Plan: $9/month per agent
- Ticket+Chat Plan: $14/month per agent
- All-inclusive Plan: $19/month per agent
Video
https://www.youtube.com/watch?v=kQlD4yvMcLU
Launch date
2007-07-01
Web-based Application
yes Available on all known up-to-date browsers.
Native mobile application
yes Mobile apps for iOS and Android devices.
Works for customers on mobile devices?
yes Yes.
Chat statistics
yes Comprehensive detailed reports available.
Multi-site
yes Unlimited
Multiple operators
yes Yes.
Conversation transcripts
yes Yes.
Offline messages
yes Offline messages are saved as tickets.
Visual customization
yes CSS, image upload...
Visitor details
yes Geolocation, IP address, referrer links, browser type, language.
Predefined responses
yes Yes.
International support
yes 39 Languages
Clickpath Tracker
yes Yes.
Transfer to another operator
yes Yes.
Custom extensions
yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...
Proactive chat triggers
yes Yes.
Visitor Monitoring
yes Yes.
Video chat
yes Yes.
API
yes Open API available.
Description
LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:
- Live chat
- Ticketing
- Video calls
- Call center
- Knowledge base
- Facebook integration
- Twitter integration
- Rules
- SLA
Julia on Jun. 7^th 2013 8:06:54 AM
Blog
http://blog.qualityunit.com/
Facebook
https://www.facebook.com/LiveAgent
Twitter
https://twitter.com/#!/liveagentpro
International support
yes 24 Languages
Julia on Jun. 7^th 2013 5:10:32 AM
Video
http://vimeo.com/34832602#
Trial and Prices
14-day free trial
Pricing plans
Basic $19/ agent & month Full size help desk and ticketing solution E-mail support Knowledge base Forum Contact forms Professional $29/ agent & month Best for companies focused on real-time communication All from Basic Live chat Website monitoring Feedback Management Ultimate $39/ agent & month Full featured multi-channel engagement platform all from Professional Facebook support Twitter support & Brand monitoring Voice support *or buy Downloadable licences One time fee only Installed on your server $from99
Julia on Jun. 6^th 2013 12:15:11 AM
Editor
public
Viewer
public
Julia on Jun. 4^th 2013 1:21:45 AM
Mode
70
Name
LiveAgent
Viewer
unlisted
Editor
julia-1sa96r88
Website
http://www.ladesk.com/

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