History of My Customer Cloud

Last update Jun. 22^nd 2012 9:55:44 PM

Creation date Jun. 21^st 2012 6:48:25 PM

• 
  mobilesworking on Jun. 22^nd 2012 9:55:44 PMReport

  Non visible value updated

  Embeddable

  yes (includes "float over" and "pop out" options)

• 
  mobilesworking on Jun. 22^nd 2012 9:36:27 PMReport

  Chat transcripts

  Yes, can be toggled on/off

  Flash-based

  No

• 
  mobilesworking on Jun. 22^nd 2012 9:33:47 PMReport

  Audio/video

  no

• 
  mobilesworking on Jun. 22^nd 2012 9:26:25 PMReport

  Website

  http://mycustomercloud.com/

  Networks supported

  AIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber

  Custom APIs

  yes APIs and "hackable code"

• 
  mobilesworking on Jun. 22^nd 2012 8:30:51 PMReport

  Mobile-friendly widget

  yes

  SMS

  yes

  Privacy features

  Anonymize identifying information; SSL encryption; no ads; no data mining

  Customizable appearance

  yes

  Twitter integration

  - In development

• 
  mobilesworking on Jun. 21^st 2012 6:56:35 PMReport

  Collaboration

  yes librarians by expertise and route chats accordingly

  Local client available

  yes through Pidgin, Adium, Psi

• 
  mobilesworking on Jun. 21^st 2012 6:48:26 PMReport

  Mode

  70

  Name

  My Customer Cloud

  Viewer

  unlisted

  Editor

  mobilesworking-1afn5rgi

  Category

  communications

  Non visible value updated

  Concurrent operators

  Unlimited

  Customizable appearance

  Yes

  Multiple queues

  yes

  Embeddable

  yes (includes "float over" and "pop out" options, too)

  Cross-platform

  All major browsers

  Mobile-friendly widget

  Yes, auto-detects

  LibAnswers/Guides integration

  no

  Flash-based

  No, JavaScript

  Transfer chats

  yes

  Chat transcripts

  Yes, can be toggled

  Stats/report generation

  yes

  Customer support

  Yes, through Chatstaff

  Trial

  $20 credit

  Custom APIs

  Yes, APIs and "hackable code"

  SMS

  yes SMS

  Networks supported

  AIM, MSN, Yahoo!, Facebook, Google Talk, ICQ

  Local client available

  Yes, through Pidgin, Adium, Psi

  File attachment

  yes 10 meg max

  Ads

  no

  Privacy features

  SSL encryption, no ads, no data mining

  Anonymize identifying data

  yes

  Collaboration

  Group librarians by expertise and route chats accordingly

  Customizable notifications

  yes Standard away message or hide widget when offline