History of Provide Support Live Chat

Last update Oct. 12^th 2023 2:44:25 PM

Creation date Apr. 26^th 2011 11:31:17 AM

Micmak on Jul. 24^th 2011 11:34:22 PM
Video chat
no
Provide Support Live Chat on Apr. 26^th 2011 12:59:40 PM
Clickpath Tracker
yes
Transfer to another operator
yes It is also possible to invite other operators to assist during chat
Custom extensions
no No special plugins needed to integrate a chat button with any kind of website
Proactive chat triggers
no Proactive chat invitation can be sent manually by operator
Affiliate / Credit Program
yes 30% commission for each payment made by your referrals
Provide Support Live Chat on Apr. 26^th 2011 11:31:17 AM
Mode
70
Name
Provide Support, LLC
Viewer
public
Editor
public
Category
webmaster
Website
http://www.providesupport.com/
Description
Provide Support is an online live chat service provider that offers text messaging chat and real time monitoring features for your website. It allows you not only to chat with your customers but also see their activities on your website.
Trial and Prices
10-day free fully functional trial.
Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
- Small business (1 operator) - $15 / $35 / $60 / $99
- Corporate (3 operators) - $30 / $70 / $120 / $198
- Enterprise (10 operators) - $60 / $140 / $240 / $396
Custom packages available.
All packages contain the same full set of features. No hidden or additional costs involved.
Launch date
2003-08-01
Multi-site
yes Any subscription package allows using the same chat account on unlimited number of websites.
Multiple operators
yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.
Cobrowsing
yes
Visual customization
yes
Conversation transcripts
yes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.
Visitor details
yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.
Predefined responses
yes Can be created for the whole account and for specific operator/department
International support
yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.
Transfer to another operator
yes
Proactive chat triggers
no
Visitor Monitoring
yes
Affiliate / Credit Program
yes
Remote screenshot
no
API
no
Twitter
http://twitter.com/provide_support
Facebook
http://www.facebook.com/providesupport
Chat statistics
yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.
Offline messages
yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
Native mobile application
no
Custom extensions
no

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