History of Provide Support Live Chat

Last update 2021-08-28 21:56:14 Creation date 2011-04-26 11:31:17
  • Description
    Provide Support has been providing live chat and real time monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.
    Posted 2021-08-28 21:56:14 by Vanina
  • Name
    Provide Support Live Chat
    Posted 2020-01-28 18:29:08 by Provide Support Live Chat
  • Screenshot
    http://socialcompare.com/u/2001/obl3ptrw_1f66824f3f929fd89d59bbfd26e98151.png http://socialcompare.com/u/2001/obl3ptrw-59ae9c4n.png
    Image
    http://socialcompare.com/u/2001/logo-square_e8adebedf73e8f6e3750506602f51c11.jpg http://socialcompare.com/u/2001/logo-square-59aeaj2u.jpg
    List of criteria (34)
    Image, Like, Website, Video tour, Trial and Prices, Launch date, Features, Web-based Application, Offline messages, Native mobile application, Works for customers on mobile devices?, Visitor Monitoring, Chat statistics, Multi-site, Multiple operators, Conversation transcripts, Proactive chat triggers, Visual customization, Visitor details, Predefined responses, International support, Clickpath Tracker, API, Transfer to another operator, Custom extensions, Cobrowsing, Video chat, Remote screenshot, Desktop Applications, Social Networks, Website, Twitter, Facebook, Screenshot
    Posted 2020-01-28 18:28:37 by Provide Support Live Chat
  • Image
    http://socialcompare.com/u/2001/logo-bubble-blue_9e39a876756c31e3fa65f1a8a9b25688.jpg http://socialcompare.com/u/2001/logo-bubble-blue-59adsakb.jpg
    Description
    Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps. Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7. Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme and color to make live chat integral part of your website. A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side. For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow monitoring website activity in real time. This is very convenient if you want to stay available to your customers, no matter where you are. Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.
    Video tour
    https://www.youtube.com/watch?v=8x26WgpZ5FA
    Native mobile application
    yes for Android and iOS
    Works for customers on mobile devices?
    yes Yes, our chat works on mobile devices as well.
    Posted 2020-01-28 18:24:50 by Provide Support Live Chat
  • Video tour
    http://youtu.be/JB34CbT3drI
    Posted 2014-07-02 12:29:28 by Provide Support Live Chat
  • Custom extensions
    yes Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.
    IM (Google Talk, Jabber...) integration
    no
    Posted 2014-07-02 12:06:23 by Provide Support Live Chat
  • Video tour
    http://www.youtube.com/watch?feature=player_embedded&v=8sIfYag2s98
    Posted 2013-06-23 08:22:21 by Iryna
  • Image
    http://socialcompare.com/u/1306/avatar-100x100-1tak5eh4.jpg
    Free trial period
    yes 10 days, fully functional
    Pricing plans
    • Small Business (1 operator):
    • $15 per month $35 per 3 months $60 per 6 months $99 per year
    • Corporate (3 operators):
    • $30 per month $70 per 3 months $120 per 6 months
      $198 per year
    • Enterprise (10 operators):
    • $60 per month $140 per 3 months
      $240 per 6 months
      $396 per year
    All plans have unlimited chats and include all service features.
    Web-based Application
    yes
    Desktop Applications
    yes Windows, Mac and Linux
    Works for customers on mobile devices?
    - Not fully optimized for mobile devices yet, but basic functionality is supported
    Proactive chat triggers
    - Proactive chat invitation can be sent manually by operator
    Posted 2013-06-23 08:20:19 by Iryna
  • Description
    Provide Support est une solution en ligne de support par chat qui offre des chats en temps réel par message textuelle et permet de voir et surveiller l'activité des visiteurs en temps réel.
    Français Posted 2012-02-28 14:01:20 by Vanina
  • Works for customers on mobile devices?
    no
    Posted 2011-09-30 13:34:28 by Szymon Klimczak
  • Video chat
    no
    Posted 2011-07-24 23:34:22 by Micmak
  • Clickpath Tracker
    yes
    Transfer to another operator
    yes It is also possible to invite other operators to assist during chat
    Custom extensions
    no No special plugins needed to integrate a chat button with any kind of website
    Proactive chat triggers
    no Proactive chat invitation can be sent manually by operator
    Affiliate / Credit Program
    yes 30% commission for each payment made by your referrals
    Posted 2011-04-26 12:59:40 by Provide Support Live Chat
  • Mode
    70
    Name
    Provide Support, LLC
    Viewer
    public
    Editor
    public
    Category
    webmaster
    Website
    http://www.providesupport.com/
    Description
    Provide Support is an online live chat service provider that offers text messaging chat and real time monitoring features for your website. It allows you not only to chat with your customers but also see their activities on your website.
    Trial and Prices
    10-day free fully functional trial.
    Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
    • Small business (1 operator) - $15 / $35 / $60 / $99
    • Corporate (3 operators) - $30 / $70 / $120 / $198
    • Enterprise (10 operators) - $60 / $140 / $240 / $396
    Custom packages available.
    All packages contain the same full set of features. No hidden or additional costs involved.
    Launch date
    2003-08-01
    Multi-site
    yes Any subscription package allows using the same chat account on unlimited number of websites.
    Multiple operators
    yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.
    Cobrowsing
    yes
    Visual customization
    yes
    Conversation transcripts
    yes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.
    Visitor details
    yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.
    Predefined responses
    yes Can be created for the whole account and for specific operator/department
    International support
    yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.
    Transfer to another operator
    yes
    Proactive chat triggers
    no
    Visitor Monitoring
    yes
    Affiliate / Credit Program
    yes
    Remote screenshot
    no
    API
    no
    Twitter
    http://twitter.com/provide_support
    Facebook
    http://www.facebook.com/providesupport
    Chat statistics
    yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.
    Offline messages
    yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
    Native mobile application
    no
    Custom extensions
    no
    Posted 2011-04-26 11:31:17 by Provide Support Live Chat