 Link | PhaseWare Tracker | VisionFlow |
|---|---|---|
| Last update | Aug. 9th 2011 8:36:50 PM | Nov. 23rd 2015 10:55:46 PM |
| Website | PhaseWare.com | visionflow.com |
| Name | PhaseWare Tracker | VisionFlow |
| Description | PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer. | VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more. |
| Latest version | 6.0.1 | 10.4 |
| Microsoft Outlook Integration | Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click | Integrated with emails and Calendar for meetings and recurring tasks |
| Business Rules Engine | Yes | Yes |
| Customer Self Service Option | Yes | Yes |
| Trouble Ticketing | Yes | Yes |
| Self Service Portal | Yes | Yes |
| Online Forums | Yes | Yes |
| Mobile Access | Yes | Yes |
| Integrated Knowledge Base | Yes | Yes |
| Email Tracking | Yes | Yes |
| Download Manager | Yes | Yes |
| Data Import/Export | Yes | Yes |
| Customizable Reporting | Yes | Yes |
| Customizable Functionality | Yes | Yes |
| Customizable Fields | Yes | Yes |
| Customer Management | Yes | Yes |
| Customer Queuing | Yes | Yes |
| Chat | Yes | Yes |
| Alerts / Escalation | Yes | Yes |
| Automatic Customer Notices | Yes | Yes |
| Call Tracking | Yes | Yes |
| Mobile version | Yes |