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Customer Support Software


Compare Tracker by PhaseWare

PhaseWare TrackerVisionFlow
Last updateAug. 9th 2011 8:36:50 PMNov. 23rd 2015 10:55:46 PM
NamePhaseWare TrackerVisionFlow
DescriptionPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Latest version6.0.110.4
Microsoft Outlook IntegrationTightly integrated with Outlook to create email responses and tickets from Outlook with a single clickIntegrated with emails and Calendar for meetings and recurring tasks
Business Rules EngineYesYes
Customer Self Service OptionYesYes
Trouble TicketingYesYes
Self Service PortalYesYes
Online ForumsYesYes
Mobile AccessYesYes
Integrated Knowledge BaseYesYes
Email TrackingYesYes
Download ManagerYesYes
Data Import/ExportYesYes
Customizable ReportingYesYes
Customizable FunctionalityYesYes
Customizable FieldsYesYes
Customer ManagementYesYes
Customer QueuingYesYes
Alerts / EscalationYesYes
Automatic Customer NoticesYesYes
Call TrackingYesYes
Mobile versionYes
Compare Tracker by PhaseWare
Nov. 23rd 2015 10:55:46 PM
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