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Customer Support Software


Compare Tracker by PhaseWare

PhaseWare TrackerVisionFlow
Mis à jour9 aoû. 2011 20:36:5023 nov. 2015 22:55:46
NomPhaseWare TrackerVisionFlow
DescriptionPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Dernière version6.0.110.4
Microsoft Outlook IntegrationTightly integrated with Outlook to create email responses and tickets from Outlook with a single clickIntegrated with emails and Calendar for meetings and recurring tasks
Business Rules EngineOuiOui
Customer Self Service OptionOuiOui
Trouble TicketingOuiOui
Self Service PortalOuiOui
Online ForumsOuiOui
Mobile AccessOuiOui
Integrated Knowledge BaseOuiOui
Email TrackingOuiOui
Download ManagerOuiOui
Data Import/ExportOuiOui
Customizable ReportingOuiOui
Customizable FunctionalityOuiOui
Customizable FieldsOuiOui
Customer ManagementOuiOui
Customer QueuingOuiOui
Chat (Discussion instantanée)OuiOui
Alerts / EscalationOuiOui
Automatic Customer NoticesOuiOui
Call TrackingOuiOui
Mobile versionOui
Compare Tracker by PhaseWare
23 nov. 2015 22:55:46
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