Customer Support Software

Lien	PhaseWare Tracker	VisionFlow
Mis à jour	9 aoû. 2011 20:36:50	23 nov. 2015 22:55:46
Site web	PhaseWare.com	visionproject.se
Nom	PhaseWare Tracker	VisionFlow
Description	PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.	VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Dernière version	6.0.1	10.4
Microsoft Outlook Integration	Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click	Integrated with emails and Calendar for meetings and recurring tasks
Business Rules Engine	Oui	Oui
Customer Self Service Option	Oui	Oui
Trouble Ticketing	Oui	Oui
Self Service Portal	Oui	Oui
Online Forums	Oui	Oui
Mobile Access	Oui	Oui
Integrated Knowledge Base	Oui	Oui
Email Tracking	Oui	Oui
Download Manager	Oui	Oui
Data Import/Export	Oui	Oui
Customizable Reporting	Oui	Oui
Customizable Functionality	Oui	Oui
Customizable Fields	Oui	Oui
Customer Management	Oui	Oui
Customer Queuing	Oui	Oui
Chat (Discussion instantanée)	Oui	Oui
Alerts / Escalation	Oui	Oui
Automatic Customer Notices	Oui	Oui
Call Tracking	Oui	Oui
Mobile version		Oui