LiveChat vs eAssistance vs Zopim
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Compare eAssistance Pro Live chat Solution vs Zopim vs HeyBubble
Compare eAssistance Pro Live chat Solution vs Zopim vs HeyBubble
Nombre | eAssistance Pro Live chat Solution | Zendesk Chat | HeyBubble |
|---|---|---|---|
| Imagen |  |  |  |
| Sitio web | eassistancepro.com | zendesk.com/... | heybubble.com |
| Descripción | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company |
| Vídeo |  |  | |
| Período de prueba gratuito | Sí 15 days - Try full features, no credit card required | Sí 14 days | Sí 14 Days, and Freemium package |
| Pricing plans | After the free trial period, user can subscribe live chat solution for Basic Plan:
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| Launch date | 2013-01-23 | 2013-01-01 | |
| Características | |||
| Web-based Application | Sí | Sí | Sí Full HTML5 and Javascript Web application |
| IM (Google Talk, Jabber...) integration | - | Sí All Jabber compatible IMs and a very unique Skype integration | |
| Desktop Applications | Sí Windows Platform | - Through IM clients | Sí Using Instant Messaging systems |
| Native mobile application | Sí Web console for mobile devices | No | Sí Any Skype or Jabber compatible mobile app |
| Works for customers on mobile devices? | Sí works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Sí Works on some mobile devices. HTML5 dashboard | Sí Yes |
| Chat statistics | Sí Complete chat statistics with reports and analytics | Sí | Sí Amazing statistics and reports |
| Multi-site | Sí Unlimited site access | Sí | Sí Unlimited |
| Multiple operators | Sí Depends upon subscription package | Sí | Sí Yes, For PRO and ADVANCED packages only |
| Conversation transcripts | Sí Saved both on server and on local system | Sí | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available |
| Offline messages | Sí | Sí | Sí Sent to email address |
| Cobrowsing | Sí | No | No |
| Visual customization | Sí Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Sí | Sí Several themes and text customization + multiple action buttons and your company logo |
| Visitor details | Sí Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Sí | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... |
| Predefined responses | Sí Canned responses available, Can be created by both admin and operators. | Sí | Sí Shortcuts using # symbol in the chat |
| International support | Sí 20 Languages | Sí | Sí |
| Clickpath Tracker | Sí | No | Sí Every pages, from referrer to current page with associated time spent |
| Transfer to another operator | Sí Transfer within operators from same, different departments and reference chat generated for each transferred chat | Sí | Sí To a specific operator, a group of operator or the first available operator |
| Custom extensions | Sí Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí API |
| Proactive chat triggers | Sí | Sí | Sí By time spent |
| Visitor Monitoring | Sí Complete details through ‘visitors’ section from Operator consoles | Sí | Sí |
| Video chat | No | No | No |
| Remote screenshot | No | No | No |
| API | No | Sí | Sí |
| Social Networks | |||
| Me gusta | Le gusta 50 | Le gusta 45 | Le gusta 31 |
| Sitio web | eassistancepro.com | zendesk.com/... | heybubble.com |
| @EAssistancePro | @zendesk | @HeyBubbleInc | |
| facebook.com/... | facebook.com/... | facebook.com/... |
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