- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.
yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.
yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.
yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.
yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.
yes Can be created for the whole account and for specific operator/department. Chat agents can create their own predefined responses right from the desktop agent app.
Provide Support has been providing live chat and real time
website monitoring solution since 2003. With more than 10000
customers all over the globe we are proud to say that our service
has become helpful for various industries and improved both their
sales and customer service quality.
yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs integration. Integration instructions for multiple other CMS and Shopping Carts.
yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.
yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.
yes Not stored on our servers due to security reasons. Can be emailed in HTML / Text format to email(s) specified by customer. Transcripts storage and viewer app is in beta-testing and available by request.
Provide Support has been providing live chat and real time
monitoring solution since 2003. With more than 10000 customers all
over the globe we are proud to say that our service has become
helpful for various industries and improved both their sales and
customer service quality.
Provide Support is a Live Chat software which allows you to chat
with your website visitors, give them instant online customer
support and proactively sell your product. Easy and straightforward
integration does not require technical skills – you can set up
Provide Support Live Chat on your website in 3 simple steps. Unlike
the majority of other live chat services, Provide Support gives all
the features in any subscription plan, without any limitations.
Also, it always works stable and our support team is available
24/7. Provide Support offers a rich set of features which allow
customizing a live chat tool to match any website look and feel.
Within account settings you can easily choose the right chat window
theme and color to make live chat integral part of your website. A
browser-based operator console allows you to monitor your website
for chat requests 24/7 from any location, from any system connected
to the Internet. The system supports 256-bit encryption and
features visitor monitoring with geographic location
identification, IP address, referrer, visited pages, and more. You
can proactively invite your visitors to chat, request visitors'
feedback when chat is finished, push pages, transfer calls to other
operators, use canned answers, save chat sessions logs, assign
operators to multiple departments, set up sound and/or visual
alerts on different events, see "party is typing" notification.
Very easy to set up - just paste a small HTML snippet into your web
page source code. Web-based, Windows, Linux and Mac OS operator
client. No plug-ins or software installation required on customer's
side. For business owners who want to monitor their live chat on
the go, Provide Support offers mobile operator console apps. They
support not only chatting function but also allow monitoring
website activity in real time. This is very convenient if you want
to stay available to your customers, no matter where you are.
Install Provide Support Live chat software today and feel the
difference. We empower businesses to provide better customer
service. Visit our website and take advantage of our 10-days free
fully functional trial program.
Provide Support est une solution en ligne de support par chat qui
offre des chats en temps réel par message textuelle et permet de
voir et surveiller l'activité des visiteurs en temps réel.
