Historique de livechat

Mis à jour 19 oct. 2016 18:21:44

Date de création 22 fév. 2016 17:10:50

daniel le 19 oct. 2016 18:21:44
Site web
https://www.livechatinc.com/
Image
https://socialcompare.com/u/1610/livechat-logo-500x500_a16729c68b8d1acac93efbecccb6b36e.png https://socialcompare.com/u/1610/livechat-logo-500x500-3jrh0imk.png
Description
LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.
Key LiveChat advantages:
- give customer service at any time of the day or night
- interact with customers on the website
- make extra sales from using the service
- provide valuable business insight on website visitors
Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers
Période d'essai gratuite
yes 30 days, no credit card required.
Tarifs
- Starter Plan: $16 / month / account
- Regular Plan: $30 / month / account
- Team Plan: $33 / month / account
- Enterprise Plan: $50 / month / account
- Enterprise Plus Plan: $149 / month / account
There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/
Date de lancement
2002-06-25
Application Web
yes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integration
no LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Applications bureau (desktop)
yes Desktop apps for Windows and Mac OS X.
Support Mobile
yes Mobile applications for iPad, iPhone, and Android devices.
Fonctionne pour les utilisateurs sur mobile ?
yes Optimized for mobile devices does not require Flash to work.
Statistiques du chat
yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-site
yes There's no limit. One account can be used to manage multiple websites.
Opérateurs multiples
yes Every user can have their own account. Different agent roles available.
Transcriptions des conversations
yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Messages hors ligne
yes Offline messages are saved as tickets, forwarded to a help desk or email address.
Cobrowsing
yes With the use of a 3rd party application.
Personnalisation de l'apparence
yes Several chat window themes to choose from. CSS customization, branding and white label version are available.
Profil des visiteurs
yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Réponses pré-enregistrées
yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
Multilingue
yes 40+ languages available.
Contrôle de la navigation utilisateur
yes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfert entre opérateurs
yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnalisées
yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Discussion proactive
yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Suivi des visites
yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chat
no
Capture d'écran à distance
yes With the use of a 3rd party application.
API
yes Open API available.
Twitter
http://twitter.com/LiveChat
Facebook
http://facebook.com/LiveChat
Live chat widget
https://socialcompare.com/u/1610/welcome-to-livechat-2-900x600_5c77faf926d0b187c992490e963d409e.png https://socialcompare.com/u/1610/welcome-to-livechat-2-900x600-3jrhkt7u.png
Capture d'écran
https://socialcompare.com/u/1610/livechat-chats-1402x_aa281c5450abc046d8317d7531596739.png https://socialcompare.com/u/1610/livechat-chats-1402x-3jrht7hm.png
b527856 le 22 fév. 2016 17:10:50
Mode
70
Nom
livechat
Visibilité
public
Editeur
public
Catégorie
livechat

Retourner à: livechat