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History of livechat

Last update 2016-10-19 18:21:44
Creation date 2016-02-22 17:10:50
  • daniel on 2016-10-19 18:21:44
    Sitio web

    LiveChat serves as a premium live chat and help desk software for online sales and customer service.

    LiveChat allows online businesses to interact with customers on their website and be more accessible.

    Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

    Key LiveChat advantages:
    • give customer service at any time of the day or night
    • interact with customers on the website
    • make extra sales from using the service
    • provide valuable business insight on website visitors

    Why LiveChat

    Product Tour

    Features list

    The fastest way to help customers

    Período de prueba gratuito
    yes 30 days, no credit card required.
    Pricing plans
    • Starter Plan: $16 / month / account
    • Regular Plan: $30 / month / account
    • Team Plan: $33 / month / account
    • Enterprise Plan: $50 / month / account
    • Enterprise Plus Plan: $149 / month / account

    There's no limit of active chats going at any one time.

    Full pricing details available at:

    Launch date
    Web-based Application
    yes Compatible with all up-to-date browsers.
    IM (Google Talk, Jabber...) integration
    no LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
    Desktop Applications
    yes Desktop apps for Windows and Mac OS X.
    Native mobile application
    yes Mobile applications for iPad, iPhone, and Android devices.
    Works for customers on mobile devices?
    yes Optimized for mobile devices does not require Flash to work.
    Chat statistics
    yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
    yes There's no limit. One account can be used to manage multiple websites.
    Multiple operators
    yes Every user can have their own account. Different agent roles available.
    Conversation transcripts
    yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
    Offline messages
    yes Offline messages are saved as tickets, forwarded to a help desk or email address.
    yes With the use of a 3rd party application.
    Visual customization
    yes Several chat window themes to choose from. CSS customization, branding and white label version are available.
    Visitor details
    yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
    Predefined responses
    yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
    International support
    yes 40+ languages available.
    Clickpath Tracker
    yes The user's browsing path is displayed in real-time to provide details on visited pages.
    Transfer to another operator
    yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
    Custom extensions
    yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
    Proactive chat triggers
    yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
    Visitor Monitoring
    yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
    Video chat
    Remote screenshot
    yes With the use of a 3rd party application.
    yes Open API available.
    Live chat widget
  • b527856 on 2016-02-22 17:10:50
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