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LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Período de prueba gratuito 30 days, no credit card required.
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

Launch date2002-06-25
Web-based Application Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop Applications Desktop apps for Windows and Mac OS X.
Native mobile application Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices? Optimized for mobile devices does not require Flash to work.
Chat statistics Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-site There's no limit. One account can be used to manage multiple websites.
Multiple operators Every user can have their own account. Different agent roles available.
Conversation transcripts Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Offline messages Offline messages are saved as tickets, forwarded to a help desk or email address.
Cobrowsing With the use of a 3rd party application.
Visual customization Several chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor details Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responses Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International support 40+ languages available.
Clickpath Tracker The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operator Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensions 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Proactive chat triggers LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Visitor Monitoring Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatNo
Remote screenshot With the use of a 3rd party application.
API Open API available.
Social Networks
Livechat & Chatbot
2016-10-19 18:21:44
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