| Sitio web | livechatinc.com |
|---|
| Vídeo | |
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| Período de prueba gratuito | Sí 30 days, no credit card required. |
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| Pricing plans |
- Starter Plan: $16 / month /
account
- Regular Plan: $30 / month /
account
- Team Plan: $33 / month / account
- Enterprise Plan: $50 / month /
account
- Enterprise Plus Plan: $149 / month /
account
There's no limit of active chats going at any one
time.
Full pricing details available at:
livechatinc.com/... |
|---|
| Launch date | 2002-06-25 |
|---|
| Características | |
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| Web-based Application | Sí Compatible with all up-to-date browsers. |
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| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
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| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. |
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| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. |
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| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. |
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| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
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| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. |
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| Multiple operators | Sí Every user can have their own account. Different agent roles available. |
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| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
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| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. |
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| Cobrowsing | Sí With the use of a 3rd party application. |
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| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. |
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| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
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| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
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| International support | Sí 40+ languages available. |
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| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. |
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| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
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| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
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| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
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| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
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| Video chat | No |
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| Remote screenshot | Sí With the use of a 3rd party application. |
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| API | Sí Open API available. |
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| Social Networks | |
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| Twitter | |
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| Facebook | facebook.com/... |
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| Sitio web | livechatinc.com |
|---|
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