| Website | livechatinc.com |
|---|
| Video | |
|---|
| Free trial period | Yes 30 days, no credit card required. |
|---|
| Pricing plans |
- Starter Plan: $16 / month /
account
- Regular Plan: $30 / month /
account
- Team Plan: $33 / month / account
- Enterprise Plan: $50 / month /
account
- Enterprise Plus Plan: $149 / month /
account
There's no limit of active chats going at any one
time.
Full pricing details available at:
livechatinc.com/... |
|---|
| Launch date | Jun. 25th 2002 |
|---|
| Features | |
|---|
| Web-based Application | Yes Compatible with all up-to-date browsers. |
|---|
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
|---|
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. |
|---|
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. |
|---|
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. |
|---|
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
|---|
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. |
|---|
| Multiple operators | Yes Every user can have their own account. Different agent roles available. |
|---|
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
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| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. |
|---|
| Cobrowsing | Yes With the use of a 3rd party application. |
|---|
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. |
|---|
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
|---|
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
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| International support | Yes 40+ languages available. |
|---|
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. |
|---|
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
|---|
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
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| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
|---|
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
|---|
| Video chat | No |
|---|
| Remote screenshot | Yes With the use of a 3rd party application. |
|---|
| API | Yes Open API available. |
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| Social Networks | |
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| Twitter | |
|---|
| Facebook | facebook.com/... |
|---|
| Website | livechatinc.com |
|---|
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