| Site web | livechatinc.com |
|---|
| Vidéo | |
|---|
| Période d'essai gratuite | Oui 30 days, no credit card required. |
|---|
| Tarifs |
- Starter Plan: $16 / month /
account
- Regular Plan: $30 / month /
account
- Team Plan: $33 / month / account
- Enterprise Plan: $50 / month /
account
- Enterprise Plus Plan: $149 / month /
account
There's no limit of active chats going at any one
time.
Full pricing details available at:
livechatinc.com/... |
|---|
| Date de lancement | 25 jun. 2002 |
|---|
| Fonctionnalités | |
|---|
| Application Web | Oui Compatible with all up-to-date browsers. |
|---|
| IM (Google Talk, Jabber...) integration | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
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| Applications bureau (desktop) | Oui Desktop apps for Windows and Mac OS X. |
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| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. |
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| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. |
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| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
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| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. |
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| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. |
|---|
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
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| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. |
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| Cobrowsing | Oui With the use of a 3rd party application. |
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| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. |
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| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
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| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
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| Multilingue | Oui 40+ languages available. |
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| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. |
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| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
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| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
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| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
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| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
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| Video chat | Non |
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| Capture d'écran à distance | Oui With the use of a 3rd party application. |
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| API | Oui Open API available. |
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| Réseaux sociaux | |
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| Twitter | |
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| Facebook | facebook.com/... |
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| Site web | livechatinc.com |
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