Site webhttps://chat.zoho.com/mpchat.dohttp://www.digsby.com/http://libraryh3lp.com/http://www.questionpoint.org/http://springshare.com/libanswers/
TarifsFreeFreepopulation-based, starting at $180/yr 20,001 - 25,000 students: $540 US annually; 25,001 - 30,000students: $600 US annually (Free trial available)Dependent on student population and package. (Participate in reference co-op?)Dependent on student population. (Waiting for quote.)
EmbeddableOui Widget - similar to meeboOui Widget - similar to meeboOui Widget (includes "float over" and "pop out" options)Oui WidgetOui Widget
Multiple UsersYes - Live Support OptionEach department/user would have to sign up for their own Digsby account.Yes (unlimited concurrent operators in all subscriptions)YesYes
Help Guides & Instructional MaterialLive chat supportGetting Started guide and support forum. http://wiki.digsby.com/doku.php?id=gettingstartedInstructional videos and documentation. Guidelines for switching from Meebo available: http://docs.libraryh3lp.com/meebo-drop-in-replacement.html and http://libraryh3lp.blogspot.ca/2012/06/libraryh3lp-demo-and-overview-for-meebo.htmlQuestionPoint Librarian training: http://www.questionpoint.org/education/index.htmlWebinars, instructional documentation and online training offered.
Chat transcriptsYes - Can be deletedYes - can be deletedYes - can be emailed to patron after chat - can be deletedYes - can be emailed to patron after chat - can be deletedYes - can be emailed to patron after chat - can be deleted
Privacy featuresSSL; chat history can be purgedhttp://www.digsby.com/privacy.php Chat history can be deletedLibrary can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data miningPatron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"
Privacy (Both staff and public)Staff may log on anonymously (i.e. "Ask a librarian"); Users are asked to submit names or aliases.Both staff and public can remain anonymous.Both staff and public can remain anonymous.Staff can remain anonymous. Library sets up how much information users must share to chat with staff.Both staff and public can remain anonymous.
Stats/report generationNonNonOui Extensive reporting tools available; stats also available via API.OuiOui Extensive analytical tools. http://www.springshare.com/libanswers/features.html
File attachment- can only send to registered Zoho usersNonOui 20 meg max- ?Non
Customizable appearanceOuiNonOuiOuiOui
Customizable notifications- Simple status updates only; no pop-up notificationsOui Status or offline updatesOui Standard away message or hide widget when offlineOuiOui
Host (Canada or other?)U.S.U.S.Servers in U.S., Canada, Europe, and SingaporeU.S.U.S. Also includes a free custom domain of your choice (e.g., answers.school.edu, or reference.yourlib.org)
Networks supportedGoogle, Facebook, Yahoo, MSN, AIM, ICQ, MySpace, JabberGoogle, Facebook, Yahoo, MSN, AIM, ICQ, MySpace, JabberAIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/JabberNone?None: not based on Jabber protocol
Cross-platformAll major browsersAll major browsersAll major browsersAll major browsersAll major browsers
Transfer chatsNonNonOui- Concordia reported difficulty with chat transfers.Oui
Other Libraries Using PlatformEaster Library http://libguides.clearwater.edu/content.php?pid=265859&sid=2195022Nazareth http://www.naz.edu/library/ask-a-librarianUWO: http://www.lib.uwo.ca/ ; University of Manitoba: http://umanitoba.ca/libraries/Concordia: http://library.concordia.ca/help/questions/ ; Douglas College http://library.douglas.bc.ca/library/formref.htmlLibChat is not yet fully functional. They plan to have LibChat functioning before Meebo is retired.
TrialNonOui 90 daysOui
Notable FeaturesDifferent staff members can have their own Zoho account with their name and share responsibility for taking chats.Extensive documentation on easy switch over from Meebo.24/7 Reference co-op (optional)LibChat comes with LibAnswers. Library can create a FAQ section using questions asked.