History of LiveChat

Last update 2024-02-14 17:21:22

Creation date 2011-03-15 09:06:30

daniel on 2016-04-25 14:09:43
Trial and Prices
LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:
- Increase of sales conversion rate up to 25%
- Instant customer contact with sales people
- Increase of customer satisfaction and loyality
- Stunning looks and social media fanbase generation
Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/
daniel on 2016-04-25 13:44:27
Sito web
https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing
daniel on 2016-04-22 18:22:07
Periodo di prova gratuito
yes Fully functional for 30 days, no credit card required.
daniel on 2016-04-22 18:21:18
Descrizione
LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:
- Increase of sales conversion rate up to 25%
- Instant customer contact with sales people
- Increase of customer satisfaction and loyality
- Stunning looks and social media fanbase generation
Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/
daniel on 2016-04-22 18:12:16
Remote screenshot
yes Available via integrations with 3rd party apps.
daniel on 2016-04-22 18:10:59
API
yes Open API available.
daniel on 2016-04-22 18:10:10
Proactive chat triggers
yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.
Visitor Monitoring
yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.
Video chat
no Not available.
Remote screenshot
yes
daniel on 2016-04-22 17:22:47
Clickpath Tracker
yes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operator
yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensions
yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applications
daniel on 2016-04-22 17:03:14
Predefined responses
yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.
Visitor details
yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
International support
yes 40+ languages available + option to customize localization.
daniel on 2016-04-22 16:53:30
Chat statistics
yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.
Visual customization
yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.
daniel on 2016-04-22 16:23:31
Multi-site
yes LiveChat can be added to multiple websites and customized per each.
daniel on 2016-04-22 16:18:24
Native mobile application
yes Mobile apps for iOS and Android devices.
Works for customers on mobile devices?
yes Works on any modern browser, does not require Flash.
Offline messages
yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.
Conversation transcripts
yes All chats are stored in LiveChat and can be accessed later on.
Multiple operators
yes Available, every operator can have their own account.
Cobrowsing
yes Available via a 3rd party integration.
daniel on 2016-04-22 15:25:37
Sito web
https://livechatinc.com
Predefined responses
yes They are tag-based - by typing in #tag a corresponding answer pops up.
Web-based Application
yes Available on all known up-to-date browsers.
Desktop Applications
yes Desktop apps for Windows and Mac OS X (Mac)
Native mobile application
yes Mobile apps for iOS and Android.
EtuESPE on 2016-03-09 09:55:24
plateforme sécurisée
yes
EtuESPE on 2016-03-09 09:53:53
Génère un flux RSS
no
Absence de publicité
no
EtuESPE on 2016-03-09 09:05:08
Rapide de prise en main
no
EtuESPE on 2016-03-09 08:45:59
Nombre de traductions possibles
5
EtuESPE on 2016-03-09 08:42:36
Reconnaissance vocale
yes
Alexis on 2015-10-29 23:51:26
Video
http://www.youtube.com/watch?v=Yf0NkRSkFRE
Szymon Klimczak on 2015-10-29 19:10:06
IM (Google Talk, Jabber...) integration
no LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)

Go back to: LiveChat